Customer Success Manager - Software Solutions (Albuquerque)

Granite Meadows Solutions; Albuquerque (NM); On-site; USD 80,000 - 112,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Tuition reimbursement

Online learning platforms

Job summary

Granite Meadows Solutions in Albuquerque, NM is seeking a Customer Success Manager to help clients achieve their goals and maximize investments in our software products and services. You will onboard clients, monitor product usage, resolve concerns, and collaborate with sales, marketing, and product teams to deliver ongoing value.

A bachelor's degree and experience in software industry are required. The role sits within a collaborative team of software developers, consultants, and project

Qualifications

• Bachelor's degree required; related field preferred.
• Experience in customer success, client management, or a similar role in software.
• Knowledge of software development or consulting is preferred.

Responsibilities

• Develop and implement customer success strategies to enhance satisfaction and retention.
• Build relationships with key clients to understand needs and provide tailored solutions.
• Monitor client usage and engagement with products to identify improvements.
• Collaborate with sales, marketing, and product teams to align value delivery.
• Provide reports and insights on customer success metrics to senior management.
• Act as liaison between clients and internal teams to resolve issues.

Skills

Customer success

Client management

CRM systems

Data analysis

Communication

Education

Bachelor's degree in a related field

Tools

CRM software

Job description

Granite Meadows Solutions in Albuquerque, NM is seeking a Customer Success Manager to help clients achieve their goals and maximize investments in our software products and services. You will onboard clients, monitor product usage, resolve concerns, and collaborate with sales, marketing, and product teams to deliver ongoing value.

A bachelor's degree and experience in software industry are required. The role sits within a collaborative team of software developers, consultants, and project