Customer Success Manager, SMB & Scale – Remote

SchooLinks; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is seeking a Customer Success Manager to support school districts nationwide. You will drive engagement, usage, and renewal strategies using data-driven insights and strong project management.

In this remote role, you’ll build executive relationships, guide renewal processes, and share customer feedback with the Product Team. Travel about 10% to attend meetings, trainings, and offsite events as needed.

Qualifications

• 3+ years of professional experience.
• 1+ year in SaaS implementation and customer success.
• Strong interpersonal and communication skills.
• Ability to manage projects and multi-task effectively.
• Willingness to travel ~10%.

Responsibilities

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Skills

Customer success

Interpersonal skills

Project management

Remote work experience

Data-driven decision making

Job description

SchooLinks is seeking a Customer Success Manager to support school districts nationwide. You will drive engagement, usage, and renewal strategies using data-driven insights and strong project management.

In this remote role, you’ll build executive relationships, guide renewal processes, and share customer feedback with the Product Team. Travel about 10% to attend meetings, trainings, and offsite events as needed.