Customer Success Manager, Enterprise

SchooLinks; Northern (KY); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental & Vision

Parental leave

Gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is hiring a Customer Success Manager to lead district implementations and ensure ongoing engagement, usage, and renewals. You will build executive relationships, drive renewal processes, and provide actionable feedback to our Product Team.

The role requires 5+ years in customer success, 3+ years in SaaS implementation, and comfort working remotely with travel up to 30%. Proactive, collaborative, and data-driven candidates will thrive in a fast-paced environment.

Qualifications

• 5+ years of professional experience in a Customer Success position.
• 3+ years of experience in implementation and customer success for a SaaS company.
• Experience in ClassLink/Clever; SFTP preferred.
• Experience or ability to work in a remote environment.
• Strong interpersonal skills.
• Project management skills (understand task dependencies/sequence and manage tasks).
• Positive attitude; stay optimistic in high-stress situations.
• Proactive, entrepreneurial style; ability to take initiative in a fast-paced environment.
• Ability to close renewal and multi-thread to discover expansion opportunities.
• Technical abilities: Google Suite (Sheets, Slides, etc) & Apple/Mac required.
• Travel 15-30% for customer meetings, trainings, conferences, and offsite events (Aug–Oct).

Responsibilities

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each district.
• Build and maintain director and executive level relationships at each district.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Skills

Customer success

SaaS implementations

Remote work

Interpersonal skills

Project management

Renewals/Expansion

Google Suite/Apple Mac

Travel up to 30%

SFTP

ClassLink/Clever

CRM tools

Tools

Salesforce

Gainsight

SFTP

Google Workspace

Apple Mac

Job description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include...

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

• 5+ Years Professional Experience in a Customer Success position
• 3+ years experience in implementation and customer success for a SaaS company
• Experience in ClassLink/Clever, SFTP preferred
• Experience or Ability to work in a remote environment
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment - you know when and how to find the right information when you need it
• Ability to close renewal and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.

• 100% health care coverage for Employee

• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.