Customer Success Manager, SMB (Hybrid + Equity)

Rocketlist; Northern, New York (KY, NY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Equity

Competitive Salary

Health Care

Retirement Benefits

Hybrid work policy

Job summary

Nitra is seeking a dynamic Customer Success Manager to manage a portfolio of SMB private practices and serve as the primary contact for doctors, executives, and admins. You will translate complex fintech concepts into actionable value, drive engagement, and work across teams to deliver exceptional service.

You will handle high-volume outreach via phone, SMS, and email, ensuring customers achieve maximum value from Nitra’s products while advancing retention and growth in a fast-paced, early-stage

Qualifications

• Bachelor’s degree or equivalent is required.
• Strong communication skills, written and verbal.
• Comfortable speaking with customers over the phone with high volume of interactions.
• Data-driven and able to work with customer activity data.

Responsibilities

• Serve as a primary point of contact for customers, handling inbound support questions and resolving day-to-day issues.
• Manage a high volume of customer interactions across phone, SMS, and email.
• Help customers understand and get the most value from Nitra’s products and services.
• Proactively re-engage inactive customers to drive usage and retention.
• Identify issues and barriers to usage and work to resolve them quickly.
• Follow up to ensure issues are fully resolved and next steps are clear.
• Collaborate with Sales, Product, Operations, and Support to improve the customer experience.

Skills

Phone communication

Data-driven

Problem solving

multitasking

Education

Bachelor’s degree

Tools

CRM systems

Job description

Nitra is seeking a dynamic Customer Success Manager to manage a portfolio of SMB private practices and serve as the primary contact for doctors, executives, and admins. You will translate complex fintech concepts into actionable value, drive engagement, and work across teams to deliver exceptional service.

You will handle high-volume outreach via phone, SMS, and email, ensuring customers achieve maximum value from Nitra’s products while advancing retention and growth in a fast-paced, early-stage