Customer Success Manager

nitra; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity

Comprehensive health, vision, and dental insurance

Generous employer 401(k) match

Job summary

Nitra is seeking a Customer Success Manager in New York, NY, to manage relationships with SMB private practices. This role requires 2-8 years of experience and involves ensuring high product adoption and satisfaction, along with collaborating with executive-level stakeholders. The position is full-time with a competitive salary range of $100,000 - $140,000, equity, and benefits in a hybrid work environment.

Qualifications

• 2-8 years of Customer Success or Account Management experience.
• Direct experience in customer success or similar relationship-focused positions.
• Background in B2B service with a passion for SMB success.

Responsibilities

• Manage relationships with practice owners and admins for product satisfaction.
• Build experiments to improve retention and reduce churn.
• Develop customer communication strategy for non-tech-savvy users.

Skills

Customer Success or Account Management experience

Ability to coordinate cross-functional teams

Communication with executive-level stakeholders

Experience in a fast-paced environment

Education

BA degree or equivalent practice experience

Job description

We are building an innovative fintech platform to help doctors manage their practices. We’re seeking a charismatic and outgoing Customer Success Manager with 2‑8 years of experience to manage a portfolio of SMB private practices and serve as the primary point of contact for doctors, C‑suite executives, office managers, and practice administrators.

Responsibilities

• Manage day‑to‑day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
• Build experiments to deliver on retention and expansion metrics, such as reducing churn and driving feature upsells.
• Use surveys, customer interviews, and deep research to determine the best communication strategy for non‑tech‑savvy users.
• Develop the customer communication strategy to simplify complex fintech concepts for medical staff.
• Collaborate closely with stakeholders across the company to refine messaging based on direct customer feedback.

Qualifications

• 2‑8 years of Customer Success or Account Management experience.
• BA degree or equivalent practice experience.
• Direct experience in customer success or similar relationship‑focused positions.
• Background in B2B service, with a passion for helping small to medium‑sized businesses succeed in a highly regulated industry.
• Experience working in a fast‑paced environment and/or a startup.
• Multiple years of experience working closely with executive‑level stakeholders, demonstrating poise and professionalism.
• Ability to coordinate cross‑functional teams and stakeholders.

Offerings and Benefits

• Equity – Everyone at Nitra is an owner. When the company wins, you win.
• Competitive salary reflecting experience and contributions.
• Health care – comprehensive health, vision, and dental insurance options.
• Retirement benefits – generous employer 401(k) match.
• Hybrid work policy – office attendance four days per week, Wednesdays work‑from‑home.

The base salary range for this full‑time position is $100,000 – $140,000 + commission, equity, + benefits. Compensation details reflect the base salary only.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.