Associate Customer Success Manager - Hybrid, Equity, Growth

NITRA; Washington (District of Columbia); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Equity

Competitive Salary

Health Care

Retirement Benefits

Hybrid work policy

Job summary

Nitra is seeking an Associate Customer Success Manager in the Washington, DC area to be a primary contact for doctors, offices, and practice admins. You will answer questions, resolve issues, and drive engagement with Nitra’s fintech healthcare solutions.

You will proactively reach out to inactive customers, turn conversations into actions, and own day-to-day customer success tasks in a fast-paced startup environment. A Bachelor’s degree and 1–3 years’ experience are required.

Qualifications

• 1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role.
• Bachelor’s degree or equivalent.
• Comfortable speaking with customers over the phone and handling a high volume of interactions.
• Strong communication skills, both written and verbal.
• Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product.
• Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps.
• Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once.
• Data-driven and comfortable working with systems, workflows, and customer activity data.
• Ambitious, resourceful, and eager to take on increasing responsibility.
• Comfortable working in a fast-paced, early-stage environment where processes are still being built.

Responsibilities

• Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
• Manage a high volume of customer interactions across phone, SMS, and email
• Help customers understand and get the most value from Nitra’s products and services
• Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
• Identify customer issues or barriers to usage and work to resolve them quickly
• Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
• Track customer activity and use data to identify accounts that may need additional outreach or support
• Partner with internal teams including Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
• Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
• Operate with a high level of urgency and ownership in a fast-paced environment

Skills

Phone communication

Strong written & verbal communication

Problem-solving

Data-driven

Time management

Outbound outreach

Education

Bachelor's degree or equivalent

Job description

Nitra is seeking an Associate Customer Success Manager in the Washington, DC area to be a primary contact for doctors, offices, and practice admins. You will answer questions, resolve issues, and drive engagement with Nitra’s fintech healthcare solutions.

You will proactively reach out to inactive customers, turn conversations into actions, and own day-to-day customer success tasks in a fast-paced startup environment. A Bachelor’s degree and 1–3 years’ experience are required.