Customer Success Manager — SMB Growth & Retention

United Parcel Service Sweden Aktiebolag; California; Sur place; USD 70 000 - 123 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Flexible Spending Account

Health Savings Account

401(k) retirement program

Vacation

Paid Holidays and Personal time

Disability Income Protection

Employee Assistance Program

Educational Assistance

Sick/Family and Medical Leave

Employee Stock Purchase Program

Résumé du poste

UPS is seeking a Signature Customer Success Supervisor to manage a high-volume portfolio of smaller accounts in Chatsworth, CA. You will focus on driving customer satisfaction and retention at scale, using dashboards and reporting to support clients effectively.

In this role you will coordinate with sales, support, and UPS operations to deliver supply chain solutions, identify upsell and cross-sell opportunities, drive product adoption, and help customers maximize value from UPS products and

Qualifications

• 0-4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Responsabilités

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Connaissances

Account management

Data-driven mindset

Organizational skills

Written communication

Description du poste

UPS is seeking a Signature Customer Success Supervisor to manage a high-volume portfolio of smaller accounts in Chatsworth, CA. You will focus on driving customer satisfaction and retention at scale, using dashboards and reporting to support clients effectively.

In this role you will coordinate with sales, support, and UPS operations to deliver supply chain solutions, identify upsell and cross-sell opportunities, drive product adoption, and help customers maximize value from UPS products and