Customer Success Manager | SMB

BioRender; California (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in science communication seeks a Customer Success Manager to foster relationships with SMB clients. The role involves ensuring optimal user experiences, managing accounts, and driving engagement. Join a mission-driven team dedicated to improving scientific communication globally.

Qualifications

• 1-2 years of experience in customer success or account management.
• Experience with success metrics—Retention, Expansion, CSQLs.

Responsibilities

• Proactively reach out to clients and maintain partnerships.
• Deliver value and drive engagement to encourage renewal.
• Provide personalized training via webinars.

Skills

Customer Curiosity

Organization

Flexibility

Continuous Improvement

Education

BSc. or MSc. in Life Sciences

Job description

Join to apply for the Customer Success Manager | SMB role at BioRender.

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

We are seeking a proactive individual to join our team as a Customer Success Manager (SMB) or Customer Success Specialist (internal designation). The Customer Success Specialist will be responsible for establishing long-term B2B relationships with our SMB clients to drive retention, expansion, and end-user engagement. You will work closely with BioRender users to ensure they have the most optimal experience using our product.

Success in this role requires:

• Exceptional customer curiosity: Genuinely interested in learning about clients, their goals, and their science communication pain points.
• Strong organization and prioritization skills: Ability to stay productive, prioritize based on changing needs, and quickly adapt to complex problems.
• Flexibility and adaptability: Comfortable in a dynamic, fast-paced environment, demonstrating resilience and flexibility.
• Continuous improvement mindset: Open to coaching, feedback, and growth.

What You'll Be Doing:

• Client Relationship Management: Proactively reach out to clients & decision makers, uncover needs, maintain partnerships, and promote ongoing engagement.
• Strategic Account Management: Deliver value, drive engagement, encourage renewal, and identify revenue growth opportunities.
• Client Onboarding: Provide personalized training via webinars focused on science communication topics.
• Product Expertise: Demonstrate new features and assist users.
• Interdepartmental Liaison: Collaborate with internal teams to meet customer needs and contribute to product development.
• BioRender Champions: Cultivate customer advocates, gather feedback, and engage in marketing activities.

What You Bring:

• 1-2 years of experience in customer success or account management.
• Experience with success metrics—Retention, Expansion, CSQLs.
• BSc. or MSc. in Life Sciences or relevant experience in science knowledge translation.
• Strong communication, interpersonal, and organizational skills.
• Experience hosting webinars, workshops, or events is a plus.

Why Join Us?

• We are mission-driven, working to improve scientific communication and accelerate discovery. Our figures have appeared in over 54,000 publications!
• BioRender is loved by millions worldwide, with a loyal community in 200+ countries.
• Supported by top investors like Y Combinator, experiencing rapid growth.
• Remote-first company, offering flexible work locations across Canada and the U.S.

BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.