Customer Success Manager (CSM)–BusSector

Streamax Technology Co., Ltd.; California (MO); Remote; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager for the Bus Sector. This role involves managing and enhancing customer relationships within the public transportation sector, ensuring that solutions meet client needs and drive satisfaction. You will collaborate with sales and technical teams to deliver exceptional service and support. The ideal candidate will have a strong background in customer management, excellent communication skills, and a passion for the transportation industry. Join this innovative firm to help shape the future of public transportation and make a significant impact on customer success.

Qualifications

• 5+ years of experience in public transportation industry.
• Strong customer service orientation and problem-solving skills.
• Excellent time management and organizational skills.

Responsibilities

• Manage relationships with bus sector clients, ensuring high satisfaction.
• Engage with customers to identify needs and provide tailored solutions.
• Coordinate with internal teams to ensure timely project delivery.

Skills

Customer Service Orientation

Problem-Solving Skills

Cross-Functional Collaboration

Communication Skills

Time Management

Education

Bachelor's Degree in Transportation

Bachelor's Degree in Engineering

Bachelor's Degree in Business Management

Job description

Customer Success Manager (CSM)–BusSector

Customer Success Manager (CSM)–BusSector

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Streamax Technology Co., Ltd. provided pay range

This range is provided by Streamax Technology Co., Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Global Recruitment | Talent Acquisition Specialist | Driving Hiring Excellence at Streamax Technology

Location: United States (Flexible location based on city)

Reports To: Regional Director – USA

Job Overview:

As the Customer Success Manager (CSM) for the Bus Sector, you will be responsible for managing and growing Streamax's customer relationships within the public transportation industry in the United States. You will act as the main point of contact between the company and our clients, ensuring that our solutions meet their needs, enhancing customer satisfaction, and driving business growth. Working closely with sales, technical support, and operations teams, you will provide exceptional customer service and ensure the timely delivery of all projects.

Key Responsibilities:

• Manage and maintain relationships with existing bus sector clients, ensuring high levels of customer satisfaction with our products and services.
• Proactively engage with customers to identify their needs and provide tailored solutions.
• Communicate regularly with clients to offer technical support, solution consulting, and post-sale services, ensuring smooth implementation and prompt resolution of issues.
• Coordinate with internal teams (sales, technical support, and operations) to ensure projects and deliveries meet customer requirements.
• Conduct regular business reviews and health checks with clients, provide value-added services, and uncover new business opportunities.
• Encourage customer engagement and updates by sharing industry trends, best practices, and new technologies, enhancing customer loyalty.
• Monitor and assess customer satisfaction through regular reporting and feedback, ensuring long-term, sustainable relationships.
• Assist in product promotion strategies based on market demand and support the sales team in execution.
• Facilitate customer training and user education to ensure clients can maximize the use of our products and services.

Requirements:

• Bachelor's degree or above, preferably in Transportation, Engineering, Business Management, or related fields.
• At least 5 years of experience in the public transportation industry, with a background in customer management or project management preferred.
• Strong customer service orientation and problem-solving skills, with the ability to build trustful relationships with clients.
• Excellent cross-functional collaboration skills and the ability to effectively manage customer expectations.
• Strong communication skills, capable of explaining complex technical or business content clearly.
• Excellent time management and organizational skills, able to handle multiple projects in a fast-paced environment.
• Knowledge of the public transportation industry and experience with relevant products and applications is a plus.
• Fluent in English, with the ability to communicate effectively with international teams and clients.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Sales

• Industries

  IT Services and IT Consulting

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