Customer Success Manager, SMB

Jobgether; Town of Texas (WI); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative talent matching platform is seeking a Customer Success Manager to nurture relationships with small to mid-sized business clients. In this remote-first role, you'll drive engagement and ensure customer satisfaction by acting as the primary contact for client needs. Your responsibilities will include managing account health, conducting regular check-ins, and collaborating with internal teams to resolve issues. This position offers a competitive salary, equity options, and a comprehensive benefits package, including unlimited PTO and a flexible work stipend. Join a forward-thinking company dedicated to connecting top talent with the right opportunities!

Benefits

Competitive salary plus commission

Equity stock options

Comprehensive health insurance

Unlimited PTO

Paid parental leave

Retirement savings plans

Flexible work stipend

Employee Assistance Program

Qualifications

• 2-3 years in Customer Success or Account Management.
• Proven ability to build strong client relationships.
• Experience with CRM systems and data analysis.

Responsibilities

• Manage SMB customer accounts focusing on satisfaction and retention.
• Conduct regular check-ins to monitor account health.
• Support onboarding and ensure successful adoption of solutions.

Skills

Customer Success

Account Management

Communication Skills

Organizational Skills

Data Analysis

CRM Systems

SaaS Knowledge

Project Management

Education

Customer Success Certifications

Bachelor's Degree

Tools

CRM Tools

Data Analysis Tools

Job description

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Position: Customer Success Manager, SMB

Location: District of Columbia, California, Texas, or Washington

As a Customer Success Manager, your responsibilities include nurturing and growing relationships with a portfolio of small to mid-sized business clients, driving engagement, ensuring smooth onboarding, and supporting long-term customer satisfaction and retention. You will serve as the key contact, helping clients realize the full value of their security solutions and aligning their goals with available services. Collaboration across departments to resolve issues, advocate for customer needs, and improve customer experience is essential. This is a remote-first role with occasional in-person meetings to build team and client rapport.

Accountabilities:

• Manage SMB customer accounts focusing on satisfaction and retention.
• Oversee renewal processes and develop strategies to mitigate churn.
• Conduct regular check-ins to monitor account health and gather feedback.
• Support onboarding and ensure successful adoption of solutions.
• Act as the primary contact for client needs and requests.
• Coordinate with internal teams to resolve issues and advocate for customers.
• Analyze customer data and usage metrics to inform success strategies.
• Maintain detailed records of interactions and account progress in CRM tools.

Requirements:

• 2-3 years of experience in Customer Success, Account Management, or related fields.
• Proven ability to build strong, lasting client relationships.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience managing renewals and improving customer retention.
• Proficiency with CRM systems and data analysis tools.
• Knowledge of SaaS, technology, or cybersecurity environments is a plus.
• Customer Success certifications (e.g., CCSM) or project management experience is advantageous.

Benefits:

• Competitive salary plus 10% commission.
• Equity stock options.
• Comprehensive health, dental, vision, life, and disability insurance.
• Unlimited PTO and paid holidays.
• Paid parental and family leave programs.
• Retirement savings plans.
• Employee Assistance Program (EAP).
• Flexible work stipend.
• Remote-first work environment with occasional in-person engagement (benefits may vary by location).

Hiring Process:

This role is posted on behalf of a partner company. Applications undergo an AI-powered 3-step screening process, which selects the top 5 candidates based on CV and LinkedIn profile analysis. Top candidates will be notified within 7 days. If not selected, your profile may be considered for other opportunities.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Non-profit Organizations and Education

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