Customer Success Manager: Small Event Organizers Growth

EmAGI; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

Posh is a platform where event organizers launch, sell tickets for and grow their own communities; this role is the first dedicated to its small organizer segment, about 400 accounts, with no playbook to inherit. You will run one structured onboarding call for every new organizer, host the education webinars, and build automation, email and SMS playbooks that serve most accounts one to many.

Success is measured by how fast organizers go live, how many tickets they sell in the first months and

Responsibilities

• Run structured onboarding calls for each new organizer.
• Host education webinars for organizers.
• Build automation, email and SMS playbooks for most accounts one-to-many.
• Monitor onboarding metrics and time-to-first-event.

Job description

Posh is a platform where event organizers launch, sell tickets for and grow their own communities; this role is the first dedicated to its small organizer segment, about 400 accounts, with no playbook to inherit. You will run one structured onboarding call for every new organizer, host the education webinars, and build automation, email and SMS playbooks that serve most accounts one to many.

Success is measured by how fast organizers go live, how many tickets they sell in the first months and