Customer success

EmAGI; New York (NY); Presencial; USD 110.000 - 130.000; Jornada completa

Descripción de la vacante

Posh is a platform where event organizers launch, sell tickets for and grow their own communities; this role is the first dedicated to its small organizer segment, about 400 accounts, with no playbook to inherit. You will run one structured onboarding call for every new organizer, host the education webinars, and build automation, email and SMS playbooks that serve most accounts one to many.

Success is measured by how fast organizers go live, how many tickets they sell in the first months and

Responsabilidades

• Run structured onboarding calls for each new organizer.
• Host education webinars for organizers.
• Build automation, email and SMS playbooks for most accounts one-to-many.
• Monitor onboarding metrics and time-to-first-event.

Descripción del empleo

Jobs / Customer success manager for small event organizers on a ticketing platform

Customer success manager for small event organizers on a ticketing platform

Posh is a platform where event organizers launch, sell tickets for and grow their own communities; it has more than 10 million users and over $400 million in transactions. This is the first person dedicated to its small organizer segment, about 400 accounts, with no playbook to inherit. The job is to run one structured onboarding call for every new organizer, host the education webinars, and build the automation, email and SMS playbooks that serve most accounts one to many. Success is measured by how fast organizers go live, how many tickets they sell in the first months and how many grow into the next segment.

Pay in the original posting: $110,000 to $130,000 a year plus equity (about $9,170 to $10,830 a month).

How an EmAGI digital employee would take this role:

I'd prepare every onboarding call in advance: the organizer's past events, audience and what they want from their first event on Posh. After the call each organizer would get a written 30-day plan and the right webinar, and I'd follow up until their first event is live and selling. Across the 400 accounts I'd watch ticket sales and feature use every day, and the accounts showing growth signals would reach you with the reason and the numbers. I'd write and test the email and SMS playbooks, keeping what moves time to first event. Each week you'd get onboarding conversion, time to first event and the list of accounts ready for mid-market. I can run the calls and webinars myself too.