SaaS Customer Success Manager in Danish Life Science Scaleup

SimplerQMS; United States; Remote; USD 65,000 - 125,000; Full time

Job summary

SimplerQMS, a scale-up SaaS company, is seeking a Customer Success Manager to work remotely. This role involves building client relationships, preventing churn, and identifying growth opportunities for our digital quality management software. Ideal candidates will have a solutions-oriented mindset and familiarity with life sciences and SaaS environments.

Benefits

Competitive salary with performance incentives

Career growth opportunities

Collaborative culture

Training and onboarding focused on personal development

Qualifications

• 2+ years in Customer Success, Account Management or related roles.
• Strong communication and relationship-building skills.
• Experience with renewal management and identifying upsell opportunities.

Responsibilities

• Build trusted relationships with assigned accounts.
• Monitor health indicators and conduct proactive check-ins.
• Identify growth opportunities within existing accounts and expand usage.

Skills

Communication

Relationship Building

Critical Thinking

Job description

SaaS Customer Success Manager in Danish Life Science Scaleup

SaaS Customer Success Manager in Danish Life Science Scaleup

Direct message the job poster from SimplerQMS

Director of Sales | Enterprise Sales Executive | 5X ARR Growth

SimplerQMS is a scale-up SaaS company providing life science eQMS Software that helps medical device and pharmaceutical companies work efficiently and in compliance with regulatory requirements and regulations.

We are growing internationally and are looking for a full-time US Based Customer Success Manager to work remotely with our team in Denmark, The Philippines and the USA.

As we continue to grow, we’re looking for a Customer Success Manager who is passionate about building strong client relationships, reducing churn, and driving license expansion through value-based customer engagement. You will engage life sciences Quality Assurance Directors, Engineers, IT representatives, and executive team members to demonstrate the value of our digital quality management software, which helps them work more efficiently while meeting strict regulatory requirements.

To succeed in the role, you must have an upbeat, self-starter personality, good IT user skills, and a customer/solutions-oriented mindset.

About the Job

As a Customer Success Manager (CSM), your core responsibility will be to retain and grow our existing customer base. This includes:

Build trusted relationships with assigned accounts by deeply understanding their goals and ensuring they derive measurable value from SimplerQMS.

Churn Prevention

Monitor health indicators, conduct proactive check-ins, and address risks before they materialize. Your mission: make churn the exception, not the rule.

Expansion & Upsell

Identify growth opportunities within existing accounts. Collaborate with customers to expand their use of SimplerQMS across teams, locations, and use cases - driving license additions and long-term value.

Voice of the Customer

Gather feedback to shape product improvements and ensure customer needs are well represented across our teams.

Lead Effective Client Meetings

Ensure satisfaction, address concerns, demonstrate new use cases as appropriate, field license and general support questions, and advise potential customers on how SimplerQMS can help them work efficiently and in compliance with Quality regulations

Subject Matter Expert

Act as a Subject Matter Expert within the realm of our eQMS solution

Expansion of Contacts

Expand our Contacts within the Account with the goal of knowing all critical contacts within the account

Work collaboratively within our sales, implementation, technical support, and product development team to increase knowledge and improve the quality of our go-to-market activities

Qualifications

• 2+ years in Customer Success, Account Management, or related roles - ideally in SaaS or life sciences/regulated industries.
• Familiarity with QMS software, compliance tools, or regulated environments is a big plus.
• Strong communication and relationship-building skills; you’re empathetic, proactive, and solution-oriented.
• Experience with renewal management, identifying upsell opportunities, and managing revenue-related KPIs.
• A data-driven mindset - comfortable using customer usage metrics and success plans to guide decisions.
• Critical Thinking - Understand customer needs and bridge them to solutions
• Learning Mindset – Fast learner of SaaS product and internal processes/systems. Desire to be the Subject Matter Expert on our software and the needs and objectives of our client base
• Embrace the core SimplerQMS values: Helpfulness, Passion, Respectful, Quality First, Customer Driven and Efficiency

Ideas for previous job experience:

• Customer Success Manager, Account Manager, Implementation Manager
• Quality Manager, Quality Assurance Specialist, Regulatory Manager, Quality Engineer

Job Hours

What We Offer

• Competitive salary with performance incentives incl. work from Home Set Up
• Career growth opportunities as we scale.
• Smart, mission-driven teammates and a flat, collaborative culture.
• A great work environment that fosters inclusion, diversity and innovation
• Training and onboarding with a focus on personal development

Next Steps

If you believe you are the perfect candidates to enrich our team, we would be happy to hear from you. Below are outlined steps explaining the application and selection process.

Interested?

• Apply for the position
• If you are selected, we will ask you to send a short video where you present yourself.
• Selected candidates will then be invited to one or more online meetings.
• All applications are continuously evaluated. Expect to hear from us within 2 weeks.

About SimplerQMS

• SimplerQMS A/S was founded in 2017 by Allan and Jacob who have over 20 years of experience in the Medical Device industry. Today we have employees in more than 10 countries and 5,000+ users in more than 25 countries. We have developed SimplerQMS, which enables companies that produce medical devices, health app’s, and pharmaceuticals to digitize their documentation processes and spend less time on manual work.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Consulting, and Sales

• Industries

  Software Development, Hospitals and Health Care, and Pharmaceutical Manufacturing

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