Customer Success Manager (SaaS/SMB)

Freddie Mac; Baltimore (MD); Remote; USD 70,000 - 80,000; Full time

Job summary

Join a fast-growing health technology company as a Customer Success Manager. In this role, you will guide customers through onboarding, drive upsells, and ensure user engagement with the platform. With competitive salary, unlimited PTO, and the opportunity for remote work, this position offers a rewarding career in a mission-driven environment.

Benefits

Unlimited PTO

Comprehensive benefits including Medical, Dental, Vision, and 401(k) with match

Remote work opportunity

Qualifications

• Minimum of 2 years in a Customer Success or Account Management role in a SaaS environment.
• Proven ability to overcome customer concerns while preserving trust.
• Track record of driving upsells by identifying customer needs.

Responsibilities

• Guide new customers through onboarding process.
• Deliver training on software and marketing best practices.
• Manage 35-50 customer relationships from post-launch through renewal.

Skills

Customer Success

Account Management

Excellent Communication Skills

Digital Marketing Knowledge

Tools

Salesforce

Asana

Job description

Employer Industry: Health Technology

Why consider this job opportunity:
- Salary up to $80,000
- Unlimited PTO - We trust you to manage your time
- Comprehensive benefits including Medical, Dental, Vision, and 401(k) with a match
- Opportunity to work remotely, allowing you to live and work where you're most productive
- Be part of a mission-driven team solving real problems for real people
- Join a fast-growing company that is scaling and evolving together

What to Expect (Job Responsibilities):
- Guide new customers through a structured onboarding process
- Deliver training on software, strategy, and marketing best practices
- Manage 35-50 customer relationships from post-launch through renewal
- Monitor platform adoption and proactively address engagement risks
- Identify opportunities for upsell and expansion by aligning customer goals with impactful solutions

What is Required (Qualifications):
- Minimum of 2 years in a Customer Success or Account Management role, preferably in a SaaS environment
- Proven ability to overcome customer concerns and objections while preserving trust
- Track record of driving upsells by identifying customer needs and demonstrating impact
- Excellent communication skills, with the ability to ask great questions and listen well
- Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy

How to Stand Out (Preferred Qualifications):
- Experience in physical therapy or chiropractic practice operations
- Familiarity with Salesforce, Asana, and other customer/project management tools

#HealthTech #CustomerSuccess #RemoteWork #UnlimitedPTO #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.