Customer Success Manager

Ocean Friends, Inc.; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Ocean Friends, Inc. is seeking a Customer Success Manager to own the customer experience from onboarding through ongoing success.

You’ll work directly with customers to implement and learn the Ocean Friends platform, train users, drive product adoption, answer questions, troubleshoot challenges, and ensure customers derive real value from the technology. This is not just account management; you’ll shape how the Customer Success function evolves as Ocean Friends grows.

Qualifications

• Experience in Customer Success or SaaS onboarding.
• Ability to lead onboarding, training, and ongoing adoption.
• Strong communication and relationship-building skills.
• Comfortable in a fast-moving startup environment.

Responsibilities

• Own the customer experience from onboarding through ongoing success.
• Lead new customer onboarding, implementation, and training.
• Conduct virtual customer meetings and platform training sessions.
• Proactively identify and address customer questions and challenges.
• Build trusted, long-term customer relationships.

Skills

Customer Success

SaaS Onboarding

Account Management

Relationship Building

Communication

Problem Solving

Ownership

Product Expertise

Job description

Ocean Friends is a growing technology company developing an innovative platform designed to support pediatric therapy practices. We’re building technology that helps customers manage their operations more effectively while making a meaningful impact in pediatric care. As we continue to grow, we’re looking for people who want to take ownership, solve problems, and help shape how we serve our customers.

About the Role

We’re looking for a Customer Success Manager to own the customer experience from onboarding through ongoing success. You’ll work directly with customers to implement and learn the Ocean Friends platform, train users, drive product adoption, answer questions, troubleshoot challenges, and make sure customers are getting real value from the technology.

This is not a role for someone who simply wants to manage a list of accounts. We’re looking for someone who enjoys understanding how technology works, solving customer problems, and taking ownership from start to finish.

Because Ocean Friends is growing quickly, you’ll also have the opportunity to help improve processes and influence how the Customer Success function develops over time.

What You’ll Do

• Own the customer experience from onboarding through ongoing success
• Lead new customer onboarding, implementation, and training
• Conduct virtual customer meetings and platform training sessions
• Help customers learn and successfully adopt the Ocean Friends platform
• Proactively identify and address customer questions, concerns, and challenges
• Troubleshoot issues and help determine practical solutions
• Build trusted, long-term customer relationships
• Educate customers on new features and functionality
• Monitor customer experience and identify opportunities to increase adoption and value
• Partner with internal teams to resolve customer needs
• Provide customer insights and feedback to help improve the product and overall experience
• Help build and improve Customer Success processes as Ocean Friends grows

What We’re Looking For

• Experience in Customer Success, SaaS implementation, onboarding, account management, or another customer-facing technology role
• Experience onboarding, implementing, or training customers on software
• Strong communication and relationship-building skills
• Comfortable leading customer conversations and virtual meetings
• Highly organized with strong follow-through
• Ability to manage multiple customers, projects, and priorities
• Strong problem-solving skills
• Comfortable learning new technology and becoming a product expert
• Proactive and responsive approach to customer needs
• Ability to operate independently and take ownership
• Comfortable in a fast-moving startup environment where processes may still be evolving
• Willingness to jump in and help wherever needed

Nice to Have

• Healthcare technology or healthcare SaaS experience
• Experience with EMR/EHR or practice-management software
• Understanding of healthcare workflows such as scheduling, documentation, billing, or payments
• Experience supporting healthcare practices or providers
• Startup or high-growth company experience
• Equity opportunity
• Dental and vision benefits
• Growth opportunities as Ocean Friends continues to expand

Location Requirement

Candidates must currently be based in Texas

Why Ocean Friends?

This is an opportunity to join a growing company at a stage where your contribution will matter.

You’ll have the opportunity to work closely with customers, learn multiple areas of the business, help build processes, and influence how Customer Success evolves as Ocean Friends continues to scale.

For someone looking for ownership, meaningful work, and long-term growth potential, this is an exciting opportunity to help build something rather than simply step into an established process.

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.