Customer Success Manager (US - Remote)

Intentwise, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will play a pivotal role in nurturing client relationships and ensuring they maximize the value from innovative advertising tools. In this full-time remote position, you'll engage with clients, provide essential support, and lead onboarding sessions to help them achieve their business goals. With a focus on Amazon and Walmart advertising, you'll stay at the forefront of industry advancements, collaborating closely with cross-functional teams to deliver exceptional client experiences. If you're passionate about client success and have a knack for communication, this role is perfect for you.

Qualifications

• 3+ years of experience in Amazon or Walmart advertising.
• Exceptional client management and communication skills.

Responsibilities

• Serve as the primary point of contact for client communications.
• Facilitate onboarding and conduct Quarterly Business Reviews.

Skills

Amazon Advertising

Walmart Advertising

Client Relationship Management

Intentwise Software

Communication Skills

Education

Bachelor’s degree in Business

Tools

Intentwise Ad Optimizer

Intentwise Analytics Cloud

Intentwise Explore

Job description

We seek a Customer Success Manager with experience in Amazon or Walmart to join our team. As a Customer Success Manager, your primary role will involve nurturing existing customer relationships, ensuring they get the most value from Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore. This is a full-time remote role, and we prefer someone based in the US.

Roles and Responsibilities:

1. Client Support:
   • Serve as the primary point of contact for all client communications.
   • Provide Tier 1 support to address client queries and concerns.
2. Strengthening Client Relationships:
   • Facilitate onboarding and conduct Quarterly Business Reviews to build and maintain strong, long-term relationships with brands and agencies.
   • Help clients unlock the full potential of Intentwise tools to achieve their business goals.
   • Work closely with Sales, Product, and Engineering teams to resolve client issues and ensure smooth operations.
3. Product Updates and Communication:
   • Educate clients about our product roadmap and upcoming features that can enhance their strategies.
4. Onboarding and Training:
   • Lead onboarding sessions for new and existing clients, ensuring they can effectively leverage the full suite of Intentwise tools.
5. Industry Expertise:
   • Stay updated on advancements in the Amazon and marketplace domains, including new APIs, ad updates, and other relevant trends.

Required Skills and Expertise :

• 3+ years of Amazon or Walmart Advertising Experience
• 3+ years of Client Relationship Management
• 3+ years of Intentwise or other similar advertising software experience
• Exceptional client management and communication skills, with a background in Amazon and e-commerce

Qualifications

Bachelor’s degree in Business or a related field.

Company Overview:

Intentwise is a Retail media optimization and analytics platform. We help brands, sellers, and agencies maximize returns from advertising on marketplace channels such as Amazon, Walmart, Target, and Instacart. Intentwise was founded in 2016 by two seasoned executives with advertising technology and data science expertise. Intentwise has a fast-growing global client roster and a talented team of individuals across geographies.