Customer Success Manager — Remote-Ready with Benefits

Cassia Birch Inc.; Dallas (TX); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cassia Birch Inc. in Dallas, TX is seeking a Customer Success Manager to ensure client satisfaction and retention in a full-time role.

You will onboard new clients, monitor usage, and provide proactive support to maximize value from our products.

Collaborate with sales and support, respond to emails and calls, document interactions, and track issues in our CRM and ticketing tools.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years of experience in customer success or a similar role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Onboard new clients and monitor their usage.
• Provide support to maximize value from products.
• Respond to emails and phone calls; document interactions.
• Use CRM and ticketing tools to track and resolve issues.
• Collaborate with sales and support teams to understand client needs.
• Analyze data and manage projects related to client success.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer-centric mindset

Team collaboration

Education

Bachelor's degree in business/marketing or related

Tools

CRM system

Ticketing system

Microsoft Office

Project management software

Job description

Cassia Birch Inc. in Dallas, TX is seeking a Customer Success Manager to ensure client satisfaction and retention in a full-time role.

You will onboard new clients, monitor usage, and provide proactive support to maximize value from our products.

Collaborate with sales and support, respond to emails and calls, document interactions, and track issues in our CRM and ticketing tools.