Customer Success Manager — Partnerships & Growth

impact.com; Columbus (OH); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Lunch Thursdays and snack bar

401(k) and Flexible Spending Accounts

Flexible PTO

RSUs stock grant

Coursera access

Generous parental leave

Tech stipend and internet allowance

Job summary

impact.com is the world’s leading commerce partnership marketing platform. We help brands grow by discovering, managing, and scaling partnerships across the customer journey.

As a Customer Success Manager, you will deliver world‑class support to top clients, build proactive relationships, and guide account success through training, product support, and cross‑team collaboration. Join a team that emphasizes initiative, problem solving, and outstanding communication while benefiting from

Qualifications

• 3+ years of experience in affiliate marketing or related field.
• Bachelor’s Degree or equivalent in Business, Marketing, or related field.
• Consistent track record of providing stellar support to customers.
• Strong teamwork and cross‑team collaboration.

Responsibilities

• Deliver world‑class support to top clients.
• Maintain a balanced proactive/reactive relationship with assigned accounts.
• Account monitoring, regular check-ins, and relationship building.
• Training, product support, and delegation when issues and requests arise.

Skills

Affiliate marketing

Customer success

Team collaboration

Digital marketing ecosystem

Communication skills

Initiative

Time management

Problem solving

Detail-oriented

Adaptability

Education

Bachelor’s Degree in Business/Marketing

Job description

impact.com is the world’s leading commerce partnership marketing platform. We help brands grow by discovering, managing, and scaling partnerships across the customer journey.

As a Customer Success Manager, you will deliver world‑class support to top clients, build proactive relationships, and guide account success through training, product support, and cross‑team collaboration. Join a team that emphasizes initiative, problem solving, and outstanding communication while benefiting from