Customer Success Manager: Onboarding & Revenue Growth

Everflow - Partner Marketing Platform; Los Angeles (CA); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Employer Covered Medical, Dental and  

Unlimited PTO and paid holidays

401(k) (No matching at this time)

Paid parental leave for putting your f

Startup-like environment, without the

A very collaborative team and culture

Education, gym, and equipment stipend

Résumé du poste

Everflow, a SaaS partner marketing platform, is hiring a Customer Success Manager in Los Angeles. You will lead onboarding, ensuring fast time-to-value, and build lasting client relationships while guiding customers to maximize Everflow’s tools and achieve growth.

You will identify expansion opportunities, develop tailored solutions, and evangelize new features. A strong focus on understanding client goals and proactively resolving issues will drive product feedback and client success.

Qualifications

• 2–4 years of experience in a similar customer-facing role.
• Ability to troubleshoot basic technical issues.
• Strong client relationship management skills.
• Experience with negotiating contracts and upselling.
• Familiarity with analytics and CRM tools.

Responsabilités

• Lead onboarding for new customers, ensuring a smooth transition from sales to realized value.
• Build and maintain strong, long-lasting client relationships.
• Identify growth opportunities with customers and develop solutions to achieve revenue expansion.
• Develop expertise with new products and features and evangelize them with clients.
• Understand customer goals and challenges to advocate for needs and share feedback for product improvements.
• Monitor usage data and health metrics and proactively address issues.

Connaissances

Technical concepts

Relationship management

Sales principles

Customer-centric mindset

Problem solving

Formation

Bachelor's degree

Outils

HubSpot

Jira

Description du poste

Everflow, a SaaS partner marketing platform, is hiring a Customer Success Manager in Los Angeles. You will lead onboarding, ensuring fast time-to-value, and build lasting client relationships while guiding customers to maximize Everflow’s tools and achieve growth.

You will identify expansion opportunities, develop tailored solutions, and evangelize new features. A strong focus on understanding client goals and proactively resolving issues will drive product feedback and client success.