Customer Success Manager: Onboarding & Revenue Growth

Everflow-Technologies-Inc.; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited PTO

401(k) plan

Parental leave

Startup culture

Team collaboration

Education stipend

Gym stipend

Job summary

Everflow seeks a Customer Success Manager, OM, to drive onboarding, adoption, and revenue growth for our customer base in NAM. You will own the onboarding experience, build strong client relationships, and identify expansion opportunities to maximize value. You will champion new features and advocate for customer needs with product teams.

Join a collaborative, startup-like culture with a focus on ownership and measurable outcomes, offering growth potential and a competitive compensation package.

Qualifications

• 2-4 years experience in a similar role.
• Experience using either Everflow or competitor tracking platforms (preferred).
• Third Party analytics solutions - Google Analytics, Social/MediaBuying or MMPs (preferred).

Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to realized value.
• Build and maintain strong, long-lasting client relationships.
• Identify growth opportunities with customers and drive revenue expansion.
• Develop expertise with new products and features and evangelize them with clients.
• Advocate for customer needs and provide feedback to influence product development.
• Monitor usage data and health metrics to preempt issues.

Skills

Technical understanding

Relationship building

Sales principles

Customer-centric mindset

Problem-solving

Tools

Everflow platform

Google Analytics

Social/MMP tracking

MMPs

Job description

Everflow seeks a Customer Success Manager, OM, to drive onboarding, adoption, and revenue growth for our customer base in NAM. You will own the onboarding experience, build strong client relationships, and identify expansion opportunities to maximize value. You will champion new features and advocate for customer needs with product teams.

Join a collaborative, startup-like culture with a focus on ownership and measurable outcomes, offering growth potential and a competitive compensation package.