Customer Success Manager - Onboarding & Growth

Lawyer.com; Basking Ridge (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Very competitive salary and bonuses

Stock options

Generous vacation policy

Medical, dental and vision healthcare insurance

Health-oriented work environment

Fun company events

Job summary

A leading online legal service in Basking Ridge seeks a Customer Success Manager to support client onboarding and foster lasting relationships. The ideal candidate will have proven experience in customer success and strong communication skills to collaborate with sales and marketing teams. Competitive salary, stock options, and generous vacation policy offered in a dynamic work environment.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Experience in promoting brand value through customer experience.
• Ability to communicate and foster positive business relationships.

Responsibilities

• Provide support for transitioning prospects into active users.
• Act as a liaison with marketing and product management.
• Support clients during onboarding and foster long-term relationships.

Skills

Customer relationship management

Communication

Technical proficiency

Organization

Education

Communications or marketing degree

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Proven work experience as a Customer Success Manager or similar role

Experience working with brand image and promoting value through customer experience

Exceptional ability to communicate and foster positive business relationships

Technical skills required, as they relate to the use of the product or service

Accountability and personal organization are essential

Experience in managing a diverse portfolio of clients, and their success with our products.

A communications or marketing degree is preferred

• Very competitive salary and bonuses
• Stock options
• Generous vacation policy including up to 8 weeks long service leave.
• Medical, dental and vision healthcare insurance
• Health-oriented work environment including sit/stand electric desks/treadmills.
• Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
• Streamlined management reporting and decision making