Customer Success Manager

Rebuild; New York, Northern (NY, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Rebuild, a disaster-response tech startup in the United States, seeks a Customer Success Manager to ensure contractors realize real, lasting value from our platform. You will own onboarding for a mixed portfolio of accounts and serve as a trusted partner throughout the full lifecycle of each customer relationship.

You will dig into customer problems, drive adoption, and develop deep domain knowledge to influence product decisions.

Qualifications

• Experience in customer success or account management.
• Strong onboarding and relationship-building skills.
• Able to analyze customer needs and drive adoption.

Responsibilities

• Onboard new customers quickly and effectively.
• Manage a mixed portfolio of accounts across sizes.
• Troubleshoot issues and build proactive adoption.
• Provide feedback to product teams based on customer input.

Skills

Onboarding

Account management

Customer relationships

Problem solving

Job description

About Rebuild

America's disaster response system is broken. When a pipe bursts or a fire tears through a home, families are displaced for weeks, sometimes months, while restoration contractors fight to get reimbursed for their work through a slow, paper-heavy insurance process. Communities are dramatically changed in a matter of hours, and the contractors who rebuild them shouldn't have to wait.

Rebuild is an operating system for restoration contractors who specialize in mitigating damage to homes and rebuilding them after disasters strike. Our initial product enables contractors to generate insurance-compliant estimates in minutes, allowing them to get reimbursed faster, take on more jobs, and repair more homes. Our customers are seeing 95%+ reductions in documentation time and 7%+ increases in claim reimbursements.

We ended 2025 beating our revenue targets and closing our Seed round. Our customers include some of the largest restoration companies in the country, and we serve as a true extension of their teams. Climate change drives an estimated $210 billion in annual property damage, and Rebuild is tackling the massive opportunity to help contractors move faster and more accurately.

The Role

We're looking for a Customer Success Manager to join our growing team and help ensure that every contractor we work with gets real, lasting value from Rebuild. This is an individual contributor role on an existing CS team; you'll manage a mixed portfolio of accounts across contract sizes, large and small, and serve as a trusted partner for our customers throughout the full lifecycle of their relationship with us.

A significant part of this role is onboarding. You'll be responsible for getting new customers up and running quickly and effectively, and just as importantly, for improving how we do it. We're looking for someone who doesn't just execute the playbook but questions it, tightens it, and makes it better over time.

You'll work both reactively, digging into customer problems and troubleshooting issues with real depth, and proactively, building relationships and driving adoption before problems arise. You'll develop deep expertise in how our customers operate so you can be a credible voice in product conversations, not just a messenger.

You won't carry