Customer Success Manager New York City

Seibold GmbH; New York (NY); Remote; USD 100,000 - 110,000; Full time

Job summary

Join a rapidly expanding company as a Customer Success Manager, where your proactive approach will drive revenue and enhance client relationships. This role emphasizes strategic account management and collaboration with cross-functional teams to ensure clients successfully adopt the Bidease Platform. You will play a vital role in educating clients on media buying strategies and optimizing their campaigns, making a significant impact on their digital strategies. This is an exciting opportunity to contribute to a company recognized as one of America's Top 500 Most Innovative Companies while enjoying a competitive benefits package and a supportive work environment.

Benefits

Medical, Dental, & Vision coverage

Unlimited PTO

10 Sick Days per year

Internet, Cell Phone, and Gym stipends

Annual education stipend

Paid Parental Leave

401k and Retirement Planning

HSA and FSA

$200 commuter stipend

$500 Office Stipend

Qualifications

• Self-motivated individual with a focus on client success and relationship management.
• Experience in account management and media buying is preferred.

Responsibilities

• Drive revenue growth by collaborating with sales and media buying teams.
• Educate clients on platform features and optimize their media strategies.

Skills

Strategic Account Management

Client Relationship Building

Media Buying Strategy

Campaign Performance Review

Programmatic Buying Knowledge

Education

Bachelor's Degree

Job description

As a Customer Success Manager, you must be self-motivated and proactive as you grow revenue and drive adoption of the Bidease Platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the sales and media buying teams by communicating and working with clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy. This is a junior-level position.

REQUIREMENTS:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of clients.

RESPONSIBILITIES:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of your clients.

Work Type: Full Time

Location: New York, NY / Remote USA

Compensation Band (US): $100,000 - $110,000

The Benefits of Working at Bidease:

• Medical, Dental, & Vision coverage
• Unlimited PTO
• 10 Sick Days per year
• Internet, Cell Phone, and Gym stipends
• Annual education stipend to support your continued professional growth
• Paid Parental Leave (14 weeks Primary / 7 weeks Secondary)
• 401k and Retirement Planning
• HSA and FSA
• $200 commuter stipend for employees commuting into the NYC office
• $500 Office Stipend for you to customize your workspace
• As we are a rapidly expanding company, we are constantly looking into the most competitive benefits to offer our people. This list will continue to evolve!
• The chance to make a huge impact on a rapidly growing company that Fortune Magazine recognized as one of America’s Top 500 Most Innovative Companies.

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