Customer Success Manager

Token Security; New York (NY); On-site; USD 65,000 - 110,000; Full time

Job summary

A leading cybersecurity firm is searching for a proactive Customer Success Manager to enhance customer satisfaction and drive product adoption. The role involves providing strategic guidance and technical support, as well as managing relationships with enterprise-level clients to ensure they leverage the product for maximum value.

Qualifications

• At least 3 years in customer success, professional services, or technical account management.
• Proven experience in managing teams in technical environments.

Responsibilities

• Drive feature adoption and product engagement.
• Analyze customer data to identify service growth opportunities.
• Establish scalable processes for onboarding and support.

Skills

Problem Solving

Interpersonal Skills

Analytical Mindset

Job description

• We’re looking for a data-driven, proactive Customer Success Manager. Mandatory background in cybersecurity - Strong background in cloud platforms, SaaS, cybersecurity, or related fields.

You’ll focus on:

• Driving feature adoption and product engagement.
• Helping customers maximize value by aligning our product with their needs.
• Providing insights and solutions based on usage data and feedback.
• Drive collaboration between Product Management, Sales and Engineering to enhance customer satisfaction.

What You’ll Do:

• Provide strategic and hands-on technical guidance to Token platform, through onboarding to operationalization.
• Ensure customers fully leverage our product’s features for maximum impact.
• Hold Quarterly business reviews, periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Responsibilities:

• Strategic Leadership: Define and execute the vision for customer success, aligning with company goals to drive measurable business outcomes for clients.
• Team Management: Build, mentor, and lead a high-performing team, fostering professional growth and operational excellence.
• Customer Advocacy: Serve as the voice of the customer, influencing product roadmaps and service enhancements.
• Operational Excellence: Establish and refine scalable processes for onboarding, product adoption, and ongoing support.
• Executive Engagement: Build and maintain strong relationships with C-suite stakeholders at client organizations, acting as a trusted advisor.
• Revenue Growth: Identify opportunities for expansion, upselling, and renewals in partnership with sales teams.
• Metrics & Analysis: Monitor customer health scores, satisfaction surveys, and usage analytics to inform strategies for improved retention and value delivery.
• Strong problem solving skills, with the ability to dive deep into problems and generate solution.
• At least 3 years in customer success, professional services, or technical account management.
• Proven experience in managing teams that work closely with enterprise-level customers in complex technical environments.
• Excellent interpersonal and communication skills with a track record of executive-level influence.
• Ability to drive results in a fast-paced, dynamic startup environment.
• Analytical mindset with experience leveraging KPIs to improve processes and outcomes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Computer and Network Security

Referrals increase your chances of interviewing at Token Security by 2x

Get notified about new Customer Success Manager jobs in New York, NY.

New York City Metropolitan Area 2 weeks ago

Customer Success Manager (Commercial/Mid-Market)

New York, NY $90,000.00-$110,000.00 1 week ago

New York, NY $65,000.00-$90,000.00 1 month ago

New York City Metropolitan Area $70,000.00-$85,000.00 1 day ago

Customer Success Manager, AI Partnerships

New York, NY $159,000.00-$223,000.00 2 weeks ago

Manager, Customer Service Training & Quality

New York, NY $150,000.00-$180,000.00 11 months ago

New York, NY $129,000.00-$160,000.00 4 days ago

New York, NY $120,000.00-$140,000.00 3 weeks ago

New York, NY $100,000.00-$130,000.00 4 months ago

New York City Metropolitan Area $110,000.00-$125,000.00 1 week ago

New York, NY $80,000.00-$110,000.00 11 months ago

New York, NY $72,000.00-$90,000.00 4 months ago

New York City Metropolitan Area $80,000.00-$95,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.