Customer Success Manager

Focus AI, Inc.; New York (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

Focus AI, Inc. is seeking a Customer Success Manager to boost customer satisfaction and relationship management. The role involves onboarding, retention, and customer advocacy within a rapidly growing AI platform. A unique opportunity to shape customer success strategy in an innovative tech environment.

Benefits

Competitive compensation

Significant equity stake

Comprehensive benefits

Commitment to personal and professional growth

Impactful work in AI technology

Qualifications

• 2+ years in customer success or account management roles in SaaS or tech environments.
• Exceptional ability to build and maintain relationships with technical stakeholders.
• Proven ability to identify potential customer challenges early and manage expectations.

Responsibilities

• Actively engage with customers post-sale, ensuring they realize maximum value.
• Establish and nurture relationships with engineering leaders and stakeholders.
• Oversee successful onboarding processes and drive ongoing platform adoption.

Skills

Customer Success Experience

Relationship-Building Skills

Proactive Problem-Solving

Technical Fluency

Collaborative Communication

Job description

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This range is provided by Focus AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $120,000.00/yr

Focus AI is transforming engineering productivity through intelligent automation. Our AI-native platform serves a dual purpose: empowering engineers to focus on high-impact work by automating routine tasks, while providing managers with actionable insights to drive strategic alignment and team success.

Led by proven leaders from top-tier institutions (Harvard, Stanford) and industry giants (Microsoft, Salesforce, Palantir), we're building sophisticated tools that eliminate unnecessary meetings, streamline workflows, and deliver smart task prioritization. Our platform reduces time-to-execution, enhances visibility across engineering operations, and ensures daily activities align with strategic objectives.

We're looking for a Customer Success Manager to ensure our clients maximize value from our platform, deepen customer relationships, and drive long-term success.

Curious about what we're building? Check out our demo to see our platform in action: https://demo.focus-ai.com/

What You'll Do:

• Drive Customer Success: Actively engage with customers post-sale, ensuring they realize maximum value and satisfaction from our platform.
• Build Trusted Relationships: Establish and nurture meaningful relationships with engineering leaders and stakeholders, serving as their primary point of contact and trusted advisor.
• Onboarding and Adoption: Oversee successful onboarding processes, drive ongoing platform adoption, and proactively address customer needs and challenges.
• Customer Advocacy: Gather feedback, identify opportunities for improvement, and advocate internally on behalf of your customers to enhance product features and user experience.
• Retention and Growth: Proactively manage account renewals, identify expansion opportunities, and collaborate closely with sales and product teams to drive customer growth.
  
  

You Bring:

• Customer Success Experience: 2+ years in customer success or account management roles in SaaS or tech environments, with demonstrated success driving customer adoption and satisfaction.
• Relationship-Building Skills: Exceptional ability to build and maintain trusted relationships with technical stakeholders, effectively communicating product value and addressing client needs.
• Proactive Problem-Solving: Proven ability to identify potential customer challenges early, manage expectations effectively, and proactively deliver solutions.
• Technical Fluency: Comfort engaging with technical clients, understanding product features deeply, and clearly articulating value propositions.
• Collaborative Communication: Strong ability to collaborate cross-functionally with sales, engineering, and product teams, clearly communicating customer needs and insights.
  
  

Promise to You:

• A Seat at the Table: As an early customer success hire, you'll significantly shape our customer success strategy and processes.
• World-Class Support: Backed by top-tier investors and an experienced founding team, you'll have the resources and guidance to make bold moves.
• Comprehensive Rewards: Competitive compensation, significant equity stake, exceptional benefits, and a commitment to your personal and professional growth.
• Impactful Work: Your contributions will help build a generational company with a real, measurable impact on engineers across the globe.
  
  

This role represents a great opportunity to elevate your customer success career within an innovative, rapidly growing AI company. If you're passionate about ensuring customers achieve their goals through groundbreaking technology, we'd love to connect.

Compensation Range: $70K - $120K

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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