Customer Success Manager

AU10TIX; New York (NY); On-site; USD 65,000 - 223,000; Full time

Job summary

AU10TIX, a leader in AI-driven identity verification, is seeking a Customer Success Manager to join their US team. In this mid-senior level position, you will be pivotal in ensuring customer satisfaction and optimizing fraud prevention strategies, requiring strong analytical, organizational, and technical skills. The ideal candidate will have significant experience in B2B environments and a degree in exact sciences or engineering. This position promises the opportunity to work collaboratively across teams while providing exceptional service to clients.

Qualifications

• 5 years' experience as a Customer Success Manager in B2B companies, especially in SAAS.
• Ability to lead, motivate and develop solutions for complex problems.

Responsibilities

• Enable customers to prevent fraud effectively and enhance customer service.
• Collaborate with sales, product and R&D teams.
• Deliver coaching/training to improve client usage and adoption of services.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Technical orientation

Collaboration skills

Education

Bachelor's Degree in exact sciences or engineering fields

Job description

Direct message the job poster from AU10TIX

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.

We are now on the lookout for a CSM to join our US team.

Responsibilities:

• As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
• Be a trusted advisor to our customers by establishing an excellent rapport.
• Understand the business needs, technical requirements, and processes to deliver value.
• Collaborate with sales, solution engineer, product and R&D.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
• Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Address customer problems directly, when possible, and educate them on how to do so themselves going forward.

Requirement:

• 5 years' experience as a Customer Success Manager in B2B companies. Experience in SAAS/product companies.
• Project management experience with excellent organizational skills.
• Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to work independently as well as to operate alongside global teams.
• Strong analytical and problems solving skills.
• Strong technical orientation.
• Bachelor's Degree in exact sciences or engineering fields.
• Willingness to travel between clients in the US.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Customer Service

• Industries

  Technology, Information and Internet

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