Customer Success Manager

CL Visual; Hicksville (NY); On-site; USD 80,000 - 125,000; Full time

Job summary

Join a dynamic team as a Customer Success Manager at a leading design-focused company specializing in vehicle wraps. In this role, you will manage client relationships, ensuring smooth project execution while supporting our goal of transforming commercial fleets into powerful marketing tools. Ideal candidates have strong communication skills and experience in customer success or project management.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Company parties

Vision insurance

Weekly pay

Competitive salary

Qualifications

• 2-5 years in customer success or project management.
• Exceptional communication skills required.
• Organized and detail-oriented with a problem-solving mindset.

Responsibilities

• Serve as main contact for clients during wrap process.
• Monitor job progress and track milestones.
• Maintain detailed records of client interactions.

Skills

Communication

Relationship Building

Organization

Problem-Solving

Education

High school diploma

Additional coursework in business or communications

Tools

Microsoft Office

CRM platforms

Job description

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Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

Job Title: Fleet Success Manager (Customer Success Manager)

Location: Office location - Copiague, Long Island

Reports to: General Manager

About CL Visual:

CL Visual is a design-forward, results-driven branding partner specializing in vehicle wraps, wall murals, and wide-format printing. Since 2015, we've redefined how businesses show up on the road—literally—by transforming commercial fleets into marketing powerhouses. Our core values center around creative excellence, reliable execution, and a customer experience that sets the industry standard.

Position Overview:

The Fleet Success Manager is a role that blends client relationship management with project coordination and operational support. Acting as the primary point of contact for our vehicle wrap clients, you’ll oversee each project from intake to installation, ensuring every touchpoint is smooth, timely, and customer-focused.

You’re not installing wraps—but you are the one making sure the process moves forward flawlessly, questions are answered before they’re asked, and every client feels supported and thrilled with the result.

Responsibilities:

Client Relationship & Project Coordination

• Serve as the main liaison for clients during the wrap process—onboarding, scheduling, design approvals, production, and post-install follow-up.
• Communicate timelines, deliverables, and expectations clearly and proactively.
• Coordinate with internal teams (design, production, installation) to ensure on-time, high-quality execution.
• Monitor job progress, track milestones, and troubleshoot issues before they escalate.
• Maintain detailed records of all client interactions, changes, approvals, and outcomes.
• Collect client feedback and use insights to improve future workflows and customer satisfaction.
• Support upselling of additional services or graphics packages when appropriate.
  
  
  

Administrative & Operational Support

• Assist with scheduling meetings, site visits, and installations.
• Keep CRM and project management systems current and accurate.
• Liaise with vendors and partners as needed to ensure smooth deliverables.
• Help plan and execute client-focused events and customer appreciation initiatives.
• Support client onboarding by preparing paperwork, setting expectations, and ensuring alignment from day one.
  
  
  

Qualifications:

• 2–5 years of experience in customer success, account/project management, or client services.
• Experience in vehicle wraps, large-format printing, or creative/production industries is a strong plus (but not required—we’re willing to train the right person).
• Exceptional communication and relationship-building skills.
• Highly organized with strong attention to detail and follow-through.
• Proficient in Microsoft Office; experience with CRMs or platforms like Trello, ClickUp, or Monday.com is a plus.
• Able to multitask in a fast-paced, deadline-driven environment.
• Proactive problem-solver with a team-first mindset.
• High school diploma required; additional coursework in business, communications, or project management is a plus.
  
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to occasionally lift up to 15 lbs.
  
  
  

Why Join CL Visual?

• Weekly pay
• 401(k) with company match
• Medical, vision, and dental benefits starting day one
• Paid holidays, vacation, and sick time
• Company-paid life insurance
• Volunteer time off and birthday off
• “Summer Fridays” schedule—year-round

• A dynamic, collaborative, and design-driven workplace
• Opportunities to grow in a fast-scaling company that’s doing big things

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Printing Services

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