National Healthcare Customer Success Leader

present of AI; Florida; Remote; USD 70,000 - 110,000; Full time

Job summary

Kontakt.io is seeking a Customer Success Manager with a national remit to own relationships with hospital and health system accounts, drive product adoption, track outcomes, and renewals.

A strong candidate has account management experience in healthcare or software, comfort with data on resource and patient flow, and the ability to translate operational problems into practical use of the platform.

Qualifications

• Experience in account management within healthcare or software.
• Ability to work with data on resource and patient flow.
• Strong communication with customers to drive adoption and renewals.

Responsibilities

• Own relationships with hospital and health system accounts.
• Drive product adoption and track outcomes.
• Support renewals and ensure customer success across the portfolio.

Skills

Account management

Healthcare software

Data interpretation

Customer communication

Tools

AI analytics platform

Job description

Kontakt.io is seeking a Customer Success Manager with a national remit to own relationships with hospital and health system accounts, drive product adoption, track outcomes, and renewals.

A strong candidate has account management experience in healthcare or software, comfort with data on resource and patient flow, and the ability to translate operational problems into practical use of the platform.