Customer Success Manager (Mobile Growth & ASO)

Team Up; Georgia; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Team Up is seeking a proactive Customer Success Manager to support mobile developers with ASO and growth strategies in a remote role. You will own client relationships, guide onboarding, execute ASO plans, review AI-generated recommendations, and drive data-driven improvements.

Key duties include onboarding calls, coordinating app store connections, keyword research, localization for international markets, and ongoing optimization to boost organic visibility and conversion.

Qualifications

• 2+ years of hands-on ASO experience.
• Experience with Apple App Store Connect and Google Play Store.
• Strong keyword research, modeling, and metadata optimization.
• Experience with mobile app growth and CRO.
• Understanding of app performance metrics and growth opportunities.
• ASO localization and international growth is a plus.
• Experience with ASO-related A/B testing is a plus.
• Fluent English with strong written and spoken communication.
• Comfortable onboarding calls, presentations, and strategy meetings.
• Analytical, pragmatic, and detail-oriented.
• Ability to prioritize low-risk, high-impact opportunities.
• Strong client-focused and ownership-driven mindset.
• Ability to work independently with internal teams.
• Comfortable working with AI-powered tools and reviewing AI recommendations.

Responsibilities

• Lead onboarding calls and connect Apple App Store Connect and Google Play Console.
• Maintain regular client communications via Slack and strategy calls.
• Develop and implement ASO strategies for iOS and Android.
• Optimize app titles, subtitles, keyword banks, descriptions, and metadata.
• Conduct keyword research to boost organic visibility.
• Develop localization strategies for international markets.
• Plan and coordinate A/B testing for icons, screenshots, and previews.
• Monitor app performance and identify opportunities to improve conversion and growth.
• Prioritize high-impact growth tasks and recurring ASO work.
• Review AI-generated audits and recommendations before sharing with clients.
• Identify errors and gaps in AI outputs and provide feedback to improve tools.
• Prepare initial audits and actionable growth roadmap within timelines.
• Host recurring client calls to present results and set next priorities.
• Maintain tracking spreadsheets and client documentation.
• Coordinate internal updates and document meeting outcomes.

Skills

ASO expertise

App Store optimization

Keyword research

Data analysis

Client onboarding

Fluent English

Tools

Slack

Apple App Store Connect

Google Play Console

AI-powered tools

Job description

Customer Success Manager (Mobile Growth & ASO)

At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles.

Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community.

Job Description

This is a remote position.

We are looking for a proactive, analytical, and client-focused Customer Success Manager to support mobile app developers with App Store Optimization (ASO) and mobile growth.

The role combines client management, hands-on ASO execution, growth strategy, and AI-powered quality assurance. You will own the client relationship after the sales process, guide clients through onboarding, execute ASO initiatives, review AI-generated recommendations, and continuously improve growth strategies based on performance data.

Your Duties

• Lead client onboarding calls and guide clients through connecting Apple App Store Connect and Google Play Console.
• Maintain regular communication with clients through Slack and recurring strategy calls.
• Develop and implement ASO strategies for iOS and Android applications.
• Optimize app titles, subtitles, keyword banks, descriptions, and other store metadata.
• Conduct keyword research and identify opportunities to increase organic app visibility.
• Develop localization strategies for international markets.
• Create hypotheses and coordinate A/B testing for app icons, screenshots, and preview videos.
• Monitor app performance and identify opportunities to improve conversion rates and organic growth.
• Manage recurring ASO and growth tasks and prioritize high-impact opportunities.
• Review and improve AI-generated audits, reports, summaries, and recommendations before sharing them with clients.
• Identify errors, missing opportunities, and strategic gaps in AI-generated outputs.
• Provide structured feedback to help improve AI-powered tools and recommendations.
• Prepare initial audits and establish an actionable growth roadmap within agreed timelines.
• Host recurring client calls to present results, review ongoing activities, and define next priorities.
• Maintain accurate tracking spreadsheets and client documentation.
• Coordinate internal updates and document client communications and meeting outcomes.

Requirements

• 2+ years of hands-on experience in App Store Optimization (ASO).
• Experience working with both Apple App Store and Google Play Store.
• Strong knowledge of keyword research, keyword modeling, and metadata optimization.
• Experience with mobile app growth and conversion rate optimization (CRO).
• Understanding of app performance metrics and the ability to identify practical growth opportunities.
• Experience with ASO localization and international app growth is a plus.
• Experience with creative A/B testing for app icons, screenshots, or preview videos is a plus.
• Fluent English with strong written and spoken communication skills.
• Comfortable conducting client onboarding calls, presentations, and recurring strategy meetings.
• Strong analytical, pragmatic, and detail-oriented approach.
• Ability to prioritize low-risk, high-impact growth opportunities.
• Strong client-focused and ownership-driven mindset.
• Ability to work independently while coordinating with internal teams.
• Comfortable working with AI-powered tools and reviewing AI-generated recommendations.