Customer Success - Japan

ElevenLabs; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

ElevenLabs is hiring a customer success professional to partner with enterprise customers, deploying conversational agents and guiding design, integration, and optimization on the ElevenLabs Agents Platform.

You will lead engagement with customers in the Japan market, drive revenue outcomes, and expand multi-product adoption through cross-sell, working with Sales, Engineering, and CS teams in a remote, distributed setup.

Qualifications

• 5-7 years of Customer Success or Account Management experience in B2B SaaS/AI products.
• Experience building/deploying AI agents and integrations with APIs/SDKs.
• Proven track record of owning revenue quotas and driving cross-sell opportunities.

Responsibilities

• Partner with enterprise customers to deploy conversational agents on the ElevenLabs Agents Platform.
• Advise on agent design, personas, conversation flows, and tool integrations to deliver business outcomes.
• Analyze agent performance data to optimize accuracy, UX and reliability at scale.
• Identify expansion opportunities and drive cross-sell across a defined enterprise portfolio.

Skills

Customer Success

Account Management

B2B SaaS

AI/ML products

Revenue ownership

Cross-sell

Communication

Problem solving

Relationship building

Strategic thinking

Tools

APIs

SDKs

Agent platforms

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working : If you're not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

• 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan

• Familiarity and experience with building and deploying AI agents

• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities

• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

• Strong understanding of the Japan market landscape and cultural nuances

• Self-motivated and able to work independently in a remote or distributed team environment

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