Customer Success Pro: Telecom & Deployment Partnerships

SBA Communications Corporation; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K with company match

Employee Stock Purchase Plan

Paid Time Off and holidays

Tuition reimbursement

Job summary

SBA Communications Corporation is looking for a Customer Success Representative in Boca Raton, FL. This role involves managing and nurturing customer relationships, ensuring client satisfaction across Managed WiFi, DAS, and Fiber services.

Candidates should have 3-5 years of relevant experience, strong communication skills, and proficiency in CRM software. A Bachelor's degree is preferred. The position offers opportunities for growth and collaboration within a fast-paced environment.

Qualifications

• 3-5 years of experience in customer success, account management, or client services.
• 3-5 years in the telecommunications industry, preferably with Multi-Family segment exposure.
• Ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Ensure seamless transition and setup for Managed WiFi and DAS services.
• Build and maintain strong relationships with key stakeholders and customers.
• Serve as primary point of contact and advocate for customers.

Skills

Customer success management

Account management

Telecommunications knowledge

Excellent communication skills

Interpersonal skills

Problem-solving

CRM software proficiency

Education

Bachelor’s degree in Business, Finance, or Marketing

Tools

Microsoft Dynamics 365

Job description

SBA Communications Corporation is looking for a Customer Success Representative in Boca Raton, FL. This role involves managing and nurturing customer relationships, ensuring client satisfaction across Managed WiFi, DAS, and Fiber services.

Candidates should have 3-5 years of relevant experience, strong communication skills, and proficiency in CRM software. A Bachelor's degree is preferred. The position offers opportunities for growth and collaboration within a fast-paced environment.