Customer Success Manager - India (Remote)

Maker Inc.; Burlingame (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic start-up revolutionizing e-commerce as a Customer Success Manager. This fully remote role offers the chance to work with iconic brands, optimize digital content, and drive conversion rates through data-driven strategies. You'll build trusted relationships with clients, coordinate onboarding, and leverage A/B testing to enhance user engagement. If you thrive in a supportive environment that values your ideas and initiative, this is the perfect opportunity to shape the future of online retail. Be part of a team that celebrates growth and innovation while making a significant impact in the industry.

Benefits

Work from home

Flexible working hours

Opportunity to work with iconic brands

Learning and growth opportunities

Qualifications

• 5+ years in Customer Success, preferably in SaaS or Martech.
• Strong analytical skills and experience with CRO tools.

Responsibilities

• Build trusted relationships with clients and manage onboarding.
• Develop CRO strategies and monitor key performance metrics.
• Optimize business processes and identify upselling opportunities.

Skills

Customer Success Management

Conversion Rate Optimization (CRO)

A/B Testing

Analytical Skills

Google Analytics

SaaS Experience

eCommerce Platforms

Tools

GA4

Hotjar

Optimizely

VWO

Job description

Customer Success Manager - India (Remote)

Join to apply for the Customer Success Manager - India (Remote) role at Maker.

We are a dynamic start up headquartered in the San Francisco Bay Area, CA. Our inspiration? Crafting technology that not only elevates web content but sets new standards in engagement and conversion. If you crave ownership, challenges, and a supportive environment to shape the future of e-commerce, then you're in the right place. Join Maker and become an integral part of our exciting journey.

What Sets Us Apart?

Maker is not just another platform – it's a game-changer in the world of e-commerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth.

• We provide brands with no-code solutions to optimize digital content, improve conversion rates (CRO), and maximize customer engagement effortlessly.
• Our analytics and experimentation tools empower clients to make data-driven decisions to improve site performance and ROI.
• Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more.

What You'll Do as a Customer Success Manager

• Build a trusted relationship with our clients, serving as their primary point of contact at Maker.
• Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team.
• Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
• Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites.
• Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions.
• Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc.
• Strategically manage account escalations & provide timely resolutions.
• Optimize existing business processes and work on customer success initiatives to improve retention.
• Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.

Required Skills

• 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
• Experience with Conversion Rate Optimization (CRO), A/B testing tools.
• Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools.
• Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
• Experience with eCommerce platforms like Shopify is a plus.

Timings

• Monday to Friday, 9 AM - 7 PM. Fully remote role / Work from home.

Why Join Us?

• Work with the most iconic brands.
• Your ideas matter – inspire us!
• Learn and grow with a talented team.
• At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.

Submit Your Application