Customer Success Manager

Net2Source Inc.; San Francisco (CA); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading company in the staffing industry is seeking a Customer Success Manager to manage Fortune 500 accounts. This role involves building strong client relationships, understanding staffing needs, and ensuring successful placements. The ideal candidate will have extensive experience in account management and a strong understanding of the staffing industry. Competitive benefits include uncapped commissions and comprehensive health insurance.

Benefits

Uncapped Commissions

100% Contribution to Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• 10+ years in Staffing & Recruiting, 7+ years in account management.
• Experience with VMS and MSP-based accounts.

Responsibilities

• Serve as the single point of contact for Fortune 500 clients.
• Build long-term client partnerships and provide solutions.

Skills

Interpersonal Skills

Communication

Negotiation

Problem Solving

Relationship Building

Tools

ATS

CRM

Job description

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This range is provided by Net2Source Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Net2Source Inc.

Job Title: Customer Success Manager

Location: Remote from Bay Area, CA

Do you love developing and nurturing great relationships?

As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S.

Qualifications:

• Must have 10+ years of overall experience in the Staffing & Recruiting Industry and 7+ years of experience in account management, preferably with Life Sciences MSP clients.
• Started career with hands-on recruiting, progressing to account/client relationship management.
• Strong understanding of working with VMS and MSP-based accounts.
• Experience with Hybrid/Offshore delivery models is a plus.
• Proven staffing, recruiting & account management experience supporting client/MSP programs from a supplier side.
• Strong interpersonal, communication, negotiation, and problem-solving skills.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Self-driven and highly motivated.
• Proficiency in ATS and relevant software.

Key Responsibilities:

• Serve as the single point of contact for Fortune 500 clients.
• Build long-term client partnerships, understand challenges, and provide solutions.
• Maximize market share to establish trust as a staffing supplier.
• Qualify new job orders and collaborate with delivery leads.
• Present candidates, follow up for feedback, and coordinate interviews and onboarding.
• Coordinate with recruiting team for screening, orientation, and placement.
• Manage activities using CRM/ATS (Job Diva).
• Conduct client visits to build rapport and gather critical information.

Additional Requirements:

• Willingness to travel across the country and support clients from their offices.
• Availability to work outside regular hours if needed.

Benefits:

• Uncapped commissions
• 100% contribution to health, dental, and vision insurance

Apply now or email your resume to [e-mail]

We look forward to hearing from you!

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Strategy/Planning, Customer Service, Human Resources
• Industries: IT Services, Staffing & Recruiting, Human Resources