Associate Customer Success Manager (HVLT)

Calm; San Francisco, Los Angeles (CA, CA); Remote; USD 79,000 - 110,000; Full time

Job summary

Calm is seeking an Associate Customer Success Manager to enhance customer relationships and drive program management in a fast-paced environment. This role involves managing a portfolio of accounts, ensuring customer satisfaction, and collaborating with various teams to implement best practices. Ideal candidates will have strong communication skills and a passion for mental health and well-being.

Benefits

Equity

Comprehensive benefits

401k

Flexible time off

Qualifications

• 2+ years of experience in a Customer Success or Account Management role.
• Experience in a fast-paced startup environment is a plus.
• Strong interest in mental fitness and well-being.

Responsibilities

• Manage a large portfolio of accounts focusing on customer adoption and satisfaction.
• Engage with customers to implement impactful engagement strategies.
• Lead the implementation of Calm Health customers and collaborate with cross-functional teams.

Skills

Customer Relationship Management

Program Management

Organizational Skills

Communication Skills

Data Analysis

Education

Bachelor's Degree

Tools

Salesforce

Outreach

Zendesk

Job description

Associate Customer Success Manager (HVLT)

About Calm

Calm is a leading consumer mental health company on a mission to support everyone on every step of their mental health journey. Known for its flagship consumer app—ranked #1 in its category with over 180 million downloads and availability in seven languages across 190 countries—Calm helps people sleep better, stress less, and live more mindfully through content and tools from experts and beloved celebrity voices. Building on this foundation, Calm has created a broader portfolio including evidence-based solutions likeCalm Health , offered through employers, health plans and providers, designed to expand access to mental health and sleep support, boost benefits engagement, and drive positive health outcomes. Today, Calm supports more than 3,500 organizations and reaches over 17 million covered lives through Calm Health. Calm has been recognized as aTIME100 Most Influential Company and one ofFast Company’s Brands That Matter . Learn more atcalm.com .

What We Do

Calm’s B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life’s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.

We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered.

What You’ll Do

The ideal Associate Customer Success Manager is exceptional in building customer relationships and program management in a fast paced environment. In this role, you will manage a large portfolio of accounts where the primary focus is on implementing Calm’s best practices at scale. This includes driving adoption, customer delight, and ultimately renewal/expansion. On this team, you will have the opportunity to work alongside the Sales, Marketing, Product and Engineering teams, among others.

• Successfully support our Calm for Business partners at scale -- build strong champions who meet and exceed their goals with Calm
• Gain a deep understanding of trends across customers’ wellness goals and help partners implement impactful engagement strategies
• Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training and webinars, new collateral, and hosting office hours
• Lead and perform Business Reviews multiple times each week
• Become a Calm expert and share wellness best practices with customers
• Lead the implementation of Calm Health customers: complete technical configuration, collaborate with cross-functional partners on deliverables while clearly communicating deadlines and expectations to the customer

Who You Are

• A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks
• Intellectually curious, and show interest in understanding the “why” behind customer requirements and business processes, in order to make suggestions for continuous improvement
• Ability to collaborate with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
• Exceptional written communication skills
• Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends

Nice to Haves

• Experience working in a fast paced startup environment
• A passion for mental fitness and well being
• Experience with project management and change management
• 2+ years of experience in a Customer Success or Account Management role.

The on-target earnings range for this role are between $79,200-$110,000 annualized with a 85/15 split between base pay and incentive compensation. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you require a reasonable accommodation to complete any part of the application or interview process, please contact Calm’s Recruiting team [e-mail] . All accommodation requests will be handled confidentially and assessed on a case-by-case basis.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening.

FOR US BASED POSITIONS: Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Current Company *

How did you hear about this job opportunity? If someone referred you, please let us know who.

Are you legally authorized to work in the country in which the job is located? * Select...

Will you now, or in the future require sponsorship in order for Calm to employ you? * Select...

If you answered 'Yes' to needing sponsorship now or in the future in order for Calm to employ you, please explain.

While Calm is a remote-first company, we value the ability to connect in person and as such we focus on hiring employees who live within a commutable distance to San Francisco Bay Area, Los Angeles, New York, NY, or Minneapolis, MN. Which hub location are you located in? Please note Calm is not able to provide relocation services and only candidates currently in these locations will be considered. * Select...

Calm uses a geographic pay model that determines salaries based on the location where an employee lives. In order to accurately identify your pay tier, please provide your current home city and zip code. *

Voluntary Self-Identification

Calm is proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Calm is deeply committed to diversity, equity, and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination. Calm is also committed to providing reasonable accommodations to qualified individuals with disabilities, including disabled veterans.

Self-identification is an important tool that allows Calm to evaluate and implement strategies to meet our diversity, equity, and inclusion goals. We therefore invite candidates to voluntarily self-identify as to the categories below. Completion of the form is entirely voluntary. You will not be subject to any adverse treatment for refusing to complete this form. Your responses will be used solely in connection with Calm’s diversity, equity, and inclusion efforts and in accordance with applicable laws. Your responses will not be considered in the hiring process or in any hiring decisions. Any information that you do provide will be kept confidential in accordance with applicable laws.

Disability Status - How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Select...

Select...

Are you Hispanic or Latino? Select...

Race - Race & Ethnicity Definitions: https://boards.cdn.greenhouse.io/docs/RaceEthnicityDefinitions.pdf Select...

Veteran Status - Please identify your veteran status by making the appropriate selection Select...