Remote Customer Success Manager II – K-12 Education SaaS

Renaissance; Providence (RI); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health benefits

FSA/HSA

401(k) with company match

Paid time off

12 paid holidays

Parental leave

Tuition reimbursement

Life & disability insurance

Well-being programs

Job summary

Renaissance is seeking a Customer Success Manager II to partner with schools and districts, driving adoption and renewal of our education technology platform. You will independently manage a book of business across assigned territories, collaborate with cross-functional teams, and lead strategic conversations to ensure customers realize measurable outcomes in support of student learning.

The role emphasizes proactive risk management, customer advocacy, and scalable solutions across a national

Qualifications

• 2–3 years of Customer Success experience.
• Strong understanding of the K-12 education landscape.
• Excellent organizational, analytical, and detail-oriented thinking.
• Excellent CS strategy with business development and negotiating skills.
• Strong interpersonal, written, presentation and oral communication skills.
• Proven track record of meeting or exceeding goals and delivering outcomes to customers.

Responsibilities

• Manage a book of business across assigned territories with proactive strategies.
• Ensure customers are consistently delighted throughout their journey.
• Identify and document risks with local context; escalate as needed.
• Collaborate with Sales, Support, Education to drive revenue growth and success stories.
• Facilitate product/experience related customer challenges.
• Lead strategic conversations to align product value with customer goals.
• Drive adoption strategies and scalable solutions for common challenges.
• Analyze feedback and metrics to inform CS leadership and product strategy.
• Execute retention plans and monitor for churn signals.
• Oversee onboarding for new customers and ensure smooth transitions.
• Lead personalized engagement strategies with growing independence.
• Mentor peers on CSM best practices and product support.

Skills

Customer Success

K-12 landscape

Analytical thinking

Communication

Strategic thinking

Negotiation

Business development

Goal achievement

Job description

Renaissance is seeking a Customer Success Manager II to partner with schools and districts, driving adoption and renewal of our education technology platform. You will independently manage a book of business across assigned territories, collaborate with cross-functional teams, and lead strategic conversations to ensure customers realize measurable outcomes in support of student learning.

The role emphasizes proactive risk management, customer advocacy, and scalable solutions across a national