Remote Customer Success Manager II – K-12 EdTech

Renaissance; Sioux Falls (SD); Hybrid; USD 56,000 - 77,000; Full time

Benefits offered by this job

World Class Health Benefits

Health Savings and Flexible Spending

401(k) and Roth 401(k) with company

Paid Vacation and Sick Time Off

12 Paid Holidays

Parental Leave & Milk Stork program

Tuition Reimbursement

Life & Disability Insurance

Well-being and Employee Assistance

Job summary

Renaissance is seeking a Customer Success Manager II to join our team. You will manage district and school accounts, onboard and renew customers, and drive ongoing value with our education technology platform.

The role emphasizes strategic conversations, risk management, and scalable solutions to improve student outcomes. Ideally based in Georgia with 15–20% travel within the state; you will collaborate with Sales, Support, and Education teams to ensure adoption, retention, and growth across

Qualifications

• 2–3 years of experience in Customer Success.
• Strong understanding of the K-12 education landscape.
• Highly organized with analytical, detail-oriented thinking.
• Excellent CS strategy, business development, and negotiation skills.
• Strong interpersonal and written/oral communication skills.
• Proven track record delivering outcomes to customers.

Responsibilities

• Independently manage a book of business across assigned territories.
• Ensure customers are delighted throughout their journey with Renaissance.
• Collaborate with cross-functional teams to support customers and drive revenue growth.
• Lead strategic customer conversations to align product value with goals.
• Drive advanced product adoption strategies across the customer base.
• Analyze feedback and metrics to provide insights to CS leadership.
• Execute retention strategies and monitor for signs of churn.
• Oversee onboarding of new customers to ensure smooth transition.
• Mentor in CSM best practices and serve as a subject matter expert.

Skills

CS strategy

K-12 landscape

Communication skills

Negotiation skills

Business development

Goal attainment

Job description

Renaissance is seeking a Customer Success Manager II to join our team. You will manage district and school accounts, onboard and renew customers, and drive ongoing value with our education technology platform.

The role emphasizes strategic conversations, risk management, and scalable solutions to improve student outcomes. Ideally based in Georgia with 15–20% travel within the state; you will collaborate with Sales, Support, and Education teams to ensure adoption, retention, and growth across