Customer Success Manager I (Fully Remote)

Lyra Health; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity, 401(k) matching, and paid Par*

Monthly tech allowance and well-being

Job summary

Lyra Health, Inc. seeks a Senior Customer Success Manager to own mid-market relationships and lead renewals, ensuring high retention and growth. You will leverage AI-assisted workflows to monitor account health and adoption, proactively addressing risks and opportunities.

Collaborating with product, sales, and operations, you will translate data into compelling narratives that influence stakeholders and drive outcomes for employers and health plans served by Lyra Health.

Qualifications

• 5+ years in customer success, ideally in HR, benefits, or healthcare.
• Experience managing mid-market accounts (1,000–5,000 employees).
• Excellent communication and data storytelling to influence stakeholders.

Responsibilities

• Serve as the primary owner for mid-market customer relationships and manage renewals.
• Leverage AI tools to optimize workflows and monitor account health proactively.
• Collaborate cross-functionally to drive customer adoption and resolve issues.

Skills

Customer success

Account management

Renewals

Cross-functional collaboration

Data storytelling

AI tools usage

Job description

• Serve as the primary owner for mid-market customer relationships and manage renewals.
• Leverage AI tools to optimize workflows and monitor account health proactively.
• Collaborate cross-functionally to drive customer adoption and resolve issues.

Qualifications:

• 5+ years in customer success, ideally in HR, benefits, or healthcare.
• Experience managing accounts with 1,000-5,000 headcounts and strong commercial acumen.
• Excellent communication and data storytelling skills to influence stakeholders.
• Comprehensive medical, dental, and vision coverage.
• Equity, 401(k) matching, and paid parental leave.
• Monthly tech allowance and well-being perks.

Lyra Health provides evidence-based mental health care for employers and health plans, serving over 20 million people. The company has published over 35 peer-reviewed studies and delivered unmatched outcomes in access and cost efficiency.