Customer Success Manager

Placements24; United States; Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Medical aid

Retirement contributions

Hybrid work model

Professional development

Conferences

Employee assistance program

Social events

Job summary

Placements24 is seeking a dynamic Customer Success Manager for our client in Klerksdorp. You will build lasting relationships with key clients, understand their goals, monitor health, and drive product adoption to maximize value.

In this hybrid role, you will collaborate with sales, product, and support teams, conduct regular business reviews, identify upsell opportunities, and advocate for client needs to help retain and grow accounts.

Qualifications

• Experience in customer success or account management.
• Ability to manage multiple clients and drive retention.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical capabilities.
• Familiarity with CRM platforms.

Responsibilities

• Build and maintain strong, long-lasting relationships with key clients.
• Develop a deep understanding of client goals and objectives.
• Proactively monitor client health and identify risks to retention.
• Drive product adoption and maximize value of solutions.
• Conduct regular business reviews and provide strategic recommendations.
• Act as primary contact for escalations and critical issues.
• Collaborate with sales, product, and support teams for a seamless client experience.
• Identify opportunities for upselling and cross-selling within existing base.
• Gather client feedback and advocate for their needs internally.

Skills

Customer Success

Account Management

Relationship Building

Communication

CRM Software

Analytical Thinking

Education

Bachelor's degree in Business / Marketing or related field

Job description

About the Role

Our client, a leading provider of innovative software solutions, is seeking a dynamic and results-oriented Customer Success Manager to join their team in Klerksdorp . This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will act as a trusted advisor, building strong relationships and proactively identifying opportunities to enhance client value. This hybrid position offers a blend of in-office collaboration and remote work flexibility. We are looking for an individual with a passion for customer advocacy, strong communication skills, and a deep understanding of client needs. The ideal candidate will be proactive, analytical, and dedicated to driving customer retention and growth. This is a unique opportunity to impact client satisfaction and contribute to the company's strategic objectives within the Klerksdorp region and beyond.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with key clients.
• Develop a deep understanding of client business goals and objectives.
• Proactively monitor client health and identify potential risks to retention.
• Drive product adoption and ensure clients are maximizing the value of our solutions.
• Conduct regular business reviews and provide strategic recommendations.
• Act as the primary point of contact for escalations and critical client issues.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Identify opportunities for upselling and cross-selling within the existing client base.
• Gather client feedback and advocate for their needs internally.

Requirements

• Proven experience in a Customer Success, Account Management, or similar client-facing role.
• Demonstrated ability to manage a portfolio of clients and drive retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical capabilities.Experience with CRM software and customer success platforms.
• Ability to work effectively in a hybrid work environment.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Understanding of the software industry and SaaS models.
• Located in or able to commute to Klerksdorp for designated office days.

Benefits

• Our client offers a competitive salary, an attractive bonus structure, and a comprehensive benefits package including medical aid and retirement contributions.
• We provide extensive opportunities for professional development, including access to industry conferences and specialized training.
• The hybrid work model supports a healthy work-life balance.
• Employees also benefit from employee assistance programs and company-sponsored social events.

Join our team in Klerksdorp and contribute to a culture of innovation and customer focus.