Customer Success Manager – Healthcare SaaS, Remote

Smartlinx; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Life Insurance

Pet Insurance

401(k)

Job summary

Smartlinx in the United States (Oregon) is seeking a Customer Success Manager to own the execution and value realization for an assigned client portfolio. You will manage ongoing cadence, monitor adoption, drive ROI, and proactively identify opportunities for customers to derive greater value from our workforce management solutions.

The role emphasizes strong relationship skills, analytical thinking, and collaboration across Support, Professional Services, Product, and Training teams to ensure

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3 to 5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related roles.
• Experience supporting customer adoption, engagement, onboarding, or ongoing account management programs.
• Strong communication and relationship-building skills with operational stakeholders.
• Experience using CRM platforms such as Salesforce or similar systems.

Responsibilities

• Proactively identify opportunities for customers to realize greater value and ROI.
• Execute against the account strategy and translate goals into clear actions and milestones.
• Own the ongoing customer cadence for assigned accounts and maintain momentum.
• Monitor customer health through usage, adoption, engagement, and health scores; address risks.
• Coordinate internal resources around customer outcomes to deliver measurable results.
• Lead Executive Business Review preparation with data gathering and ROI insights.
• Identify renewal and expansion signals and inform commercial strategy.

Skills

Customer Success

Account Management

Communication

Relationship Building

Analytical Thinking

Customer ROI

Education

Bachelor's degree

Tools

Salesforce

Job description

Smartlinx in the United States (Oregon) is seeking a Customer Success Manager to own the execution and value realization for an assigned client portfolio. You will manage ongoing cadence, monitor adoption, drive ROI, and proactively identify opportunities for customers to derive greater value from our workforce management solutions.

The role emphasizes strong relationship skills, analytical thinking, and collaboration across Support, Professional Services, Product, and Training teams to ensure