Customer Success Manager - Healthcare SaaS

Drive Capital; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Droxi is seeking a Customer Success Manager to own the success of U.S. healthcare clients. You’ll onboard, train, and support customers, translating feedback into product enhancements while building strong relationships and ensuring maximum value from our AI-powered platform.

You’ll work in a fast-paced, entrepreneurial environment with a hybrid model, collaborating with Product, R&D, and Sales teams to drive customer outcomes and satisfaction.

Qualifications

• 3+ years in Customer Success, Account Management, or Implementation roles in SaaS.
• Experience with U.S.-based customers.
• Tech-savvy and comfortable navigating AI or NLP products.
• Customer-focused, highly organized, and detail-oriented; resourceful in finding solutions.
• Excellent English communication and presentation skills.

Responsibilities

• Own onboarding and implementation for new U.S. healthcare clients to maximize value from the platform.
• Train customers, troubleshoot complex issues, and proactively prevent blockers.
• Build strong client relationships and act as trusted advisor and advocate for their needs.
• Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams.
• Deliver business reviews and create client champions.

Skills

Onboarding

Account management

SaaS

Healthcare

English fluency

Problem solving

Customer relationships

Job description

Customer Success Manager - Healthcare SaaS

• Go To Market
• Boston

Description

At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re a small but mighty team and every day we’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here.

What you’ll do:

You’ll take ownership of our U.S. healthcare clients’ success and help us turn feedback into action. Your work will directly impact the product and the company.

Responsibilities include:

• Hands-on onboarding and implementation for new healthcare clients in the U.S., ensuring they get maximum value from our platform.
• Train customers, troubleshoot complex issues, and proactively solve problems before they become blockers.
• Build strong relationships with clients, acting as a trusted advisor and advocate for their needs.
• Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams.
• Deliver business reviews to customers and create client champions.

Requirements

Who we’re looking for:

We’re looking for someone proactive, hands-on, and driven by solving problems rather than following a script. The right candidate thrives in a fast-moving, unstructured environment where challenges are expected, and ownership is required.

• 3+ years in Customer Success, Account Management, or Implementation roles in SaaS, preferably in Digital Health or Healthcare.
• Experience with U.S.-based customers.
• Tech-savvy and comfortable navigating complex AI or NLP products.
• Customer-focused, highly organized, and detail-oriented—but more importantly, resourceful and relentless in finding solutions.
• Excellent English communication and presentation skills (native or near-native).

Bonus points if:

• You have experience working with primary care practices.

Why you will love it here

At Droxi, we're not just building a product; we're on a mission to make a positive impact in the world of healthcare. As a small, dynamic startup, every team member plays a vital role in our success. You’ll be working in an environment where your contributions truly matter, and where your voice is heard. We believe in taking care of our people, and we’re committed to ensuring that everyone is happy and fulfilled in their work. Our hybrid work model offers the flexibility to balance your personal and professional life, while still being connected to a supportive, close-knit team. Plus, you’ll be part of a company that’s dedicated to doing more good than harm, with a focus on improving the lives of healthcare providers and patients alike. If you’re looking for a place where your work has real meaning, and where you’re valued as both a professional and a person, you’ll find it here at Droxi.