Customer Success Manager - Healthcare

Hamilton Porter; Charlotte (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading recruiting firm is seeking a Healthcare Customer Success Manager to work remotely. This full-time role involves managing client campaigns, delivering performance insights, and building relationships with healthcare companies. Ideal candidates have extensive experience in customer success and account management, particularly in healthcare. Competitive salary and benefits included.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Flexible PTO Policy

Qualifications

• 5+ years in Customer Success or Account Management.
• Experience with healthcare clients and SMS campaigns.

Responsibilities

• Manage day-to-day campaigns for healthcare clients.
• Deliver performance reporting and insights.
• Lead client communication and relationship building.

Skills

Customer Success

Account Management

Communication

Data Analysis

Microsoft Office

Tools

Salesforce

Vitally

Tableau

Job description

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This range is provided by Hamilton Porter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Hamilton Porter

Performance Driven Business Executive with a background in Recruitment and Legal Marketing

Healthcare Customer Success Manager - 100% Remote

Hamilton Porter is a boutique recruiting firm that works with growth stage companies from across the US to find and hire great talent. Our top client has entrusted us to help them find their next Customer Success Manager. This a full-time, direct hire position that can be worked remotely from anywhere in the US. Our client is a 100+ person software company that leverages Artificial Intelligence and advanced Machine Learning models to help healthcare companies have more intelligent and omni-channel conversations with current and potential customers. In this role as a CSM, you would be managing the day-to-day campaigns and communications with a small portfolio of major healthcare companies. Please read on for more information!

Responsibilities:

• Become an expert at the strategy and best practices for the campaigns our clients run using our technology – guide clients towards high-value campaigns and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce, Vitally and Tableau to thoroughly understand campaign performance trends.
• Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.
• Own the day-to-day client-facing communication for Accounts in your portfolio and build relationships across the client organization (Business and IT/Technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
• Lead recurring client performance calls (weekly, bi-weekly, monthly depending on Client Tier).
• Lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
• Own renewals of specific accounts in your book of business
• Quarterly Revenue Forecasting – Own the updates for quarterly forecast projections, based on a solid understanding of expected growth or contraction of your account’s current campaigns.
• Client Health – Review Client Health scoring on a weekly basis for all Accounts. Lead adjusting, escalating changes and action plan to correct. Partner with Account Manager for alignment.

Skills Required:

• 5+ years of professional experience in a Customer Success, Account Management, or Client Success type of position (post sales)
• Experience as an account manager or CSM managing healthcare or insurance related clients (electronic health records, appointment management software, hospital management software, patient engagement, call center software, etc..)
• Experience with SMS campaigns and/or call center related products
• Adept with Microsoft Office suite. Fast learner of software (Salesforce, Vitally, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
• Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients’ business goals and strategy.
• Ability to manage and support tasks and due dates for multiple clients at once.
• Competitive Annual Base Salary ($90,000 - $120,000 DOE)
• Annual Bonus Program (approximately $10,000 - $20,000)
• Flexible PTO Policy

Please apply today! We are looking to interview and hire ASAP!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Strategy/Planning

• Industries

  Software Development, Hospitals and Health Care, and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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