Customer Success Manager - Government Solutions

Equifax; United States; Remote; USD 105,000 - 130,000; Full time

Job summary

Equifax seeks a Customer Success Manager for Government Solutions to drive value realization, usage growth, and long-term client satisfaction across government accounts. You will onboard agencies, plan system integrations, deliver tailored training, and empower stakeholders with data-driven insights derived from analytics.

You will partner with cross-functional teams to maximize retention and expansion while guiding customers through adoption, billing optimization, and continuous improvement

Qualifications

• Bachelor’s degree or relevant work experience.
• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting.
• 1+ years of direct experience supporting state government agencies is strongly preferred.
• Proven capability to act as a cross-functional liaison across sales, product, and technical support teams.
• Strong project management track record with demonstrated success driving client retention and adoption metrics.
• Ability to travel up to 50%.

Responsibilities

• Partner with State Account Executives to map agency objectives and drive solution adoption.
• Lead public sector onboarding, system integration planning, and ongoing technical enablement.
• Conduct regular performance reviews and value-realization assessments to optimize usage and reduce churn.
• Coordinate across operations, engineering, and product to address client feedback and inform platform enhancements.
• Develop automated data reporting workflows to deliver weekly, monthly, and quarterly metrics.
• Support end-to-end account health and strategic planning for customers.

Skills

Enterprise CS

Strategic AM

Tech consulting

Cross-functional liaison

Project management

Travel 50%

Education

Bachelor’s degree

Tools

AI productivity tools

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Customer Success Manager (CSM), Government Solutions is a strategic role focused on driving value realization, usage growth, and long-term client satisfaction across government accounts. By serving as a trusted advisor, the CSM guides public sector agencies through product implementation, delivers tailored solution training, and unlocks actionable insights through data analytics. This position bridges technology operations and strategic account management to maximize the impact of Equifax data solutions, driving long-term customer retention and business expansion.

What you’ll do:

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities.

• Act as a public sector subject matter expert (SME), leading client onboarding, system integration planning, and ongoing technical enablement.

• Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk.

• Lead cross-functional alignment with operations, engineering, and product teams to resolve client technical feedback and inform future platform enhancements.

• Develop automated data reporting workflows using modern productivity tools to deliver clear weekly, monthly, and quarterly performance metrics to key stakeholders.

• Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support.

What experience you need:

• Bachelor’s degree or relevant work experience

• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting.

• 1+ years of direct experience supporting state government agencies is strongly preferred

• Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations.

• Strong project management track record with demonstrated success driving client retention and adoption metrics.

• Ability to travel up to 50%.

What could set you apart:

• Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies.

• Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows.

• Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies.

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Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $105,000 to $130,000. This position is also eligible for our incentive compensation program at approximately 20%. The application window is anticipated to close on 9/14/26. This date is a good faith estimate only and may be modified where necessary.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Primary Location:

USA-Massachusetts-Remote

USA-District-of-Columbia-Remote, USA-Illinois-Remote, USA-Ohio-Remote, USA-Pennsylvania-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time