Customer Success Manager, Google Marketing Platform

Google; Chicago (IL); On-site; USD 103,000 - 148,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to lead client relationships and drive the adoption of innovative marketing technologies. In this role, you will manage complex projects, ensuring clients maximize their use of the Google Marketing Platform. Your expertise in advertising and consultative sales will be crucial as you navigate customer needs and provide tailored solutions. Join a dynamic team that partners with major advertisers and agencies to shape their digital strategies and foster meaningful connections with audiences. This is a unique opportunity to impact the future of digital advertising while enjoying a competitive salary and benefits.

Benefits

Equity

Comprehensive Health Benefits

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 5 years in advertising or business development with customer-facing experience.
• Experience with Google Ads and Analytics preferred.

Responsibilities

• Project manage multiple complex projects and coordinate internal resources.
• Drive feature adoption and resolve technical issues for clients.

Skills

Advertising

Consultative Sales

Business Development

Customer Relationship Management

Communication Skills

Analytical Abilities

Education

Bachelor's Degree

Tools

Google Ads

Google Analytics

Google Marketing Platform

Job description

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position, you will have the opportunity to share your preferred working location among the following: New York, NY, USA; Chicago, IL, USA; Los Angeles, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role, or 3 years of experience with an advanced degree.
• 2 years of customer-facing experience, working with executives, and driving customer transformation programs.
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Experience collaborating with or in a team setting, both internally and externally.

Preferred qualifications:

• 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
• Experience in video, display, app, and social advertising solutions.
• Experience in digital advertising sales, product marketing, or product/project management.
• Experience working for or with agencies.
• Ability to build customer relationships and present solutions.

About The Job

Businesses that partner with Google come in all shapes, sizes, and market caps, and no one Google advertising solution works for all. Your knowledge of online media, combined with your communication skills and analytical abilities, shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research, and market analysis. You anticipate decision-making processes, explore and uncover business needs of Google's key clients, and understand how our product offerings can grow their business. You work with clients to set the vision and strategy for their advertising to reach thousands of users.

As a Customer Success Manager, you will drive Google Marketing Platform technology adoption and long-term product usage. This role involves project managing and coordinating complex processes, problem-solving, communicating across stakeholder groups, and staying advanced with marketing technology for data collection, measurement, and media activation.

Our Large Customer Sales teams partner with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We have a broad view of the massive transformation as advertising shifts to mobile and online platforms. We help shape how companies grow their businesses in the digital age, advising clients on Google's products across search, video, and mobile to connect with their audiences.

The US base salary range for this full-time position is $103,000-$148,000 plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location, and individual pay is influenced by work location, skills, experience, and education. Your recruiter can share more during the hiring process.

Please note: The compensation listed reflects the base salary only, excluding bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Project manage multiple complex projects simultaneously, coordinating internal resources to meet customer needs.
• Create learning agendas for client onboarding and ongoing enablement; lead training sessions and account-specific activation to drive growth and adoption.
• Drive feature adoption to ensure readiness for Third-Party Cookie Deprecation (3PCD) and platform engagement; address inbound questions and resolve technical issues.
• Build and maintain deep knowledge of Google Marketing Platform products, especially DV360 and CM360, and their integration with Google Cloud.
• Maintain strong relationships with agency clients, understanding their challenges and needs to enable their success.

Google is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. For accommodations, please complete our Accommodations for Applicants form.