Associate Customer Success Enablement Manager

Okta; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is looking for a self-motivated Associate Customer Success Enablement Manager to join their dynamic team. In this role, you will advocate for enablement within a rapidly growing organization, collaborating with cross-functional teams to develop and deliver impactful training programs. Your expertise in customer success and enablement strategies will be crucial in enhancing customer engagement and adoption. This position offers an exciting opportunity to make a significant impact in a fast-paced environment, where your unique insights and proactive approach will be highly valued.

Qualifications

• 5+ years in Customer Success or similar role in post-sales environments.
• Strong communication and executive presentation skills.

Responsibilities

• Identify and communicate the readiness of the scaled CS organization.
• Equip customer success teams with product knowledge and skills.

Skills

Customer Success

Enablement Strategies

Communication Skills

Problem-Solving

Analytical Skills

Tools

GainSight

Job description

Get to know Okta

Okta is The World's Identity Company. We enable everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds provide secure yet flexible access, authentication, and automation, transforming how people navigate the digital world by placing Identity at the core of business security and growth.

At Okta, we value diverse perspectives and experiences. We are not seeking perfection but are looking for lifelong learners who can contribute their unique insights to improve us.

Join our team! We're building a world where Identity belongs to you.

Position Description:

We are seeking a self-motivated Associate Customer Success Enablement Manager to join our Customer First Enablement team. You will serve as the advocate for enablement within our rapidly growing Scaled Customer Success (CS) organization, which drives value for a large segment of our customer base. Your role involves collaborating with cross-functional teams, including enablement managers, product teams, and content developers. You will participate in daily enablement activities, prioritize programs, and address field requests. Your responsibilities include developing and delivering training programs to support onboarding, cross-skilling, and continuous education of our scaled CS team.

Responsibilities:

• Identify and communicate the readiness of the scaled CS organization regarding technical skills and role-specific knowledge.
• Understand daily operations of scaled CS professionals to propose and implement innovative enablement initiatives for leadership and stakeholders.
• Maintain effective communication to ensure stakeholder alignment and view the enablement program as a strategic asset.
• Equip the customer success teams with product knowledge, skills, and processes to enhance customer engagement and adoption.
• Use data and analytics to guide future initiatives and measure the impact of current programs.
• Collaborate with enablement colleagues to design and deliver effective programs.
• Regularly engage with CS team members to gather feedback and validate program effectiveness.
• Seek input from teams to improve enablement content and delivery.
• Identify opportunities for efficiency and enhancement in programs.
• Lead discovery sessions with business leaders to refine requirements.

Requirements:

• Proactive initiative-taking, with examples or ideas to bring to the role.
• Charismatic presence and ability to manage multiple programs effectively.
• Ability to tailor content to audience needs and deliver engaging experiences.
• Proven ability to deliver results in a fast-paced, matrixed environment.
• Deep understanding of customer success and enablement strategies.
• Strong communication and executive presentation skills.

Desired Skills and Experience:

• 5+ years in Customer Success or a similar role in post-sales environments.
• 5+ years in enablement within the software industry.
• Technical proficiency, such as holding a current Okta certification, is a plus.
• Experience with GainSight or similar tools is advantageous.
• Ability to learn technical concepts and industry knowledge quickly.
• 1-2 years of xDR or similar experience is a plus.
• Strong problem-solving, prioritization, facilitation, multitasking, analytical, and collaboration skills.
• Ability to work independently in a dynamic environment.
• Excellent interpersonal skills and ability to build relationships across teams and time zones.
• Willingness to travel domestically as needed.
• Must be located within 50 miles of Chicago.

Okta is an Equal Opportunity Employer. #LI-Remote