Enterprise Customer Success Manager

Canonical; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

Eine innovative Firma sucht einen Enterprise Customer Success Manager, der leidenschaftlich für Cloud- und Datenzentrumstechnologien ist. In dieser spannenden Rolle werden Sie neue Kunden onboarden, komplexe Projekte koordinieren und Engagement-Pläne entwickeln, um die Ziele der Kunden zu erreichen. Sie werden Teil eines dynamischen Teams, das sich auf die Unterstützung von Kunden konzentriert und innovative Lösungen anbietet. Diese Position bietet Ihnen die Möglichkeit, in einem flexiblen Arbeitsumfeld zu arbeiten und Ihre Fähigkeiten in einem zukunftsorientierten Unternehmen weiterzuentwickeln.

Benefits

Jährliches Budget für Weiterbildung von 2.000 USD

Leistungsbasierte Boni

Maternity und Paternity Leave

Wellness-Programme

Reisemöglichkeiten

Qualifications

• Mindestens 5 Jahre relevante IT-Erfahrung mit Linux, Cloud und Datenanwendungen.
• Starke Präsentationsfähigkeiten für komplexe Softwarediskussionen.
• Teamplayer mit interdisziplinärer Zusammenarbeit.

Responsibilities

• Onboarding neuer Kunden und Einführung in Produkte wie Ubuntu Pro und Kubernetes.
• Koordination komplexer Projekte mit Entwicklern und IT-Managern.
• Erstellung von Engagement-Plänen zur Erreichung der Kundenziele.

Skills

Kundenorientierung

Cloud-Technologien

Linux-Betriebssysteme

Datenanwendungen

Netzwerksicherheit

Agile Methoden

Präsentationsfähigkeiten

Education

Bachelor in Informatik oder verwandten Bereichen

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. With a founder-led, profitable, and growing company, we have 1200+ colleagues in 75+ countries, mostly working remotely. Teams meet periodically in various global locations to align on strategy and execution.

We are hiring an Enterprise Customer Success Manager. Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs build trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, ultimately increasing loyalty and collaboration.

Our growing Customer Success team focuses on engaging with our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs also support business at the company level for unassigned customers, including Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Develop engagement plans with Sales, Field Engineering, and Support to meet customer objectives.
• Manage a customer portfolio in a specific region, identify growth or renewal risks.
• Conduct weekly customer and business reviews, resolve blockers with cross-functional teams.
• Advocate for customers internally, influence product roadmaps and processes.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

What we are looking for in you

The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Strong presentation skills for complex software discussions.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional languages like Spanish and Portuguese highly valued.

Additional skills that you might also bring

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer colleagues

We offer competitive compensation, performance bonuses, and benefits aligned with our values, including:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation reviews, recognition rewards, and holiday leave.
• Maternity and paternity leave.
• Wellness programs and travel opportunities.

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote remote work. Joining us is a forward-looking career move that challenges and develops your skills.

We are an equal opportunity employer, committed to diversity and inclusion, and consider all applications fairly.