Customer Success Manager, Global and Large Law

TRSS; Washington (District of Columbia); Remote; USD 90,000 - 194,000; Full time

Job summary

An innovative legal technology firm is seeking a Customer Success Manager to join their dynamic team. This role offers the unique opportunity to work flexibly while making a significant impact in the legal sector by promoting justice and transparency. You will collaborate closely with customers to develop tailored solutions, ensuring seamless integration into their workflows. The company prides itself on its award-winning culture, which emphasizes inclusion, belonging, and work-life balance, while providing comprehensive benefits and opportunities for career development. If you're passionate about customer success and legal technology, this is the perfect opportunity for you.

Benefits

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Career Development Opportunities

Qualifications

• A law degree or substantial experience in large law firms is essential.
• Experience in Customer Success or Account Management is highly preferred.

Responsibilities

• Collaborate with customers to develop tailored use cases for their business challenges.
• Build and maintain strong relationships with customers, providing strategic guidance.

Skills

Customer Success

Account Management

Interpersonal Skills

Communication Skills

Education

Law Degree

Formal Legal Education

Job description

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $193,700
- Flexibility to work from anywhere for up to 8 weeks per year
- Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
- Opportunities for career development and continuous learning
- Award-winning culture focused on inclusion, belonging, and work-life balance
- Chance to make a real-world impact in the legal sector by promoting justice and transparency

What to Expect (Job Responsibilities):
- Collaborate with customers to develop tailored use cases that address their specific business challenges
- Ensure seamless integration of solutions into customer workflows, utilizing internal training resources as necessary
- Build and maintain strong relationships with customers, providing strategic guidance throughout their journey
- Identify opportunities to optimize customer outcomes and recommend best practices aligning with their business objectives
- Advocate for customer needs by sharing feedback with internal teams to influence product enhancements

What is Required (Qualifications):
- A law degree, formal legal education, or substantial experience working with large law firms or legal professionals
- Experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models
- Proven ability to understand customer-specific use cases and recommend tailored solutions
- Strong interpersonal and communication skills to build trusted relationships with customers
- Experience working collaboratively with Sales, Product, Marketing, and Support teams

How to Stand Out (Preferred Qualifications):
- Familiarity with legal technology or AI-driven platforms
- A proactive, personable approach to problem-solving with a focus on measurable outcomes

#LegalTech #CustomerSuccess #CareerGrowth #FlexibleWork #ImpactfulWork

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