Customer Success Manager, Global and Large Law

TRSS; Seattle (WA); Remote; USD 120,000 - 194,000; Full time

Job summary

An innovative legal technology firm is seeking a dedicated professional to enhance customer success through tailored solutions and strategic guidance. This role offers the flexibility to work remotely part of the year and emphasizes a culture of inclusion and work-life balance. You'll collaborate closely with customers to address their unique challenges, ensuring seamless integration of legal products into their workflows. With a comprehensive benefits package and opportunities for career advancement, this position is perfect for those passionate about making a positive impact in the community while advancing their careers in a supportive environment.

Benefits

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Opportunities for Career Advancement

Volunteer Initiatives

Qualifications

• Law degree or significant experience in a legal environment, especially with large law firms.
• Experience in Customer Success or Account Management within SaaS models.

Responsibilities

• Collaborate with customers to design tailored use cases for legal products.
• Provide strategic guidance and act as a trusted advisor for customers.

Skills

Customer Success

Account Management

Interpersonal Skills

Communication Skills

Problem-Solving

Education

Law Degree

Formal Legal Education

Tools

SaaS Platforms

AI-Driven Platforms

Job description

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $193,700
- Flexibility to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
- Opportunities for career advancement through continuous learning and skill development
- Award-winning culture focused on inclusion, belonging, and work-life balance
- Chance to make a positive impact in the community through volunteer initiatives

What to Expect (Job Responsibilities):
- Collaborate with customers to identify business challenges and design tailored use cases for legal products
- Ensure seamless integration of use cases into customer workflows, leveraging training resources
- Engage regularly with customers to provide strategic guidance and act as a trusted advisor
- Proactively address customer needs and develop strategies to enhance satisfaction and retention
- Advocate for customer needs by sharing feedback with internal teams to influence product enhancements

What is Required (Qualifications):
- Law degree, formal legal education, or significant experience in a legal environment, particularly with large law firms
- Experience in Customer Success, Account Management, or related roles within SaaS or subscription-based models
- Proven ability to understand customer-specific use cases and recommend tailored solutions
- Strong interpersonal and communication skills to build trusted relationships
- Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams

How to Stand Out (Preferred Qualifications):
- Familiarity with legal technology or AI-driven platforms
- A proactive and personable approach to problem-solving focused on delivering measurable outcomes

#LegalTech #CustomerSuccess #CareerGrowth #FlexibleWork #CommunityImpact

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