Customer Success Manager, Global and Large Law

Thomson Reuters; Washington (District of Columbia); Hybrid; USD 120,000 - 194,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to lead the charge in enhancing client relationships and driving adoption of legal technology solutions. This role offers the flexibility to work from anywhere for up to 8 weeks a year, along with a comprehensive benefits package that supports work-life balance and career growth. You will collaborate closely with customers, providing strategic guidance to optimize outcomes and influence product enhancements. Join a culture that values inclusion and community impact, where your contributions can make a significant difference.

Benefits

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Career Development Programs

Community Volunteer Initiatives

Qualifications

• Law degree or substantial experience with law firms required.
• Experience in Customer Success or Account Management is essential.

Responsibilities

• Develop tailored use cases with customers to address business challenges.
• Drive adoption of solutions by integrating use cases into workflows.

Skills

Customer Success Management

Account Management

Legal Technology

Interpersonal Skills

Communication Skills

Education

Law Degree

Formal Legal Education

Tools

SaaS Platforms

AI-driven Platforms

Job description

Customer Success Manager, Global and Large Law

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:

• Salary up to $193,700
• Flexibility to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
• Opportunities for career development and growth through continuous learning programs
• Recognized for a culture of inclusion, belonging, and work-life balance
• Chance to make a positive impact in the community through volunteer initiatives

What to Expect (Job Responsibilities):

• Develop tailored use cases in collaboration with customers to address specific business challenges
• Drive adoption of solutions by integrating use cases into customer workflows
• Build and strengthen relationships with customers, acting as a trusted advisor throughout their journey
• Provide strategic guidance to optimize customer outcomes and align solutions with business objectives
• Advocate for customer needs by sharing feedback with internal teams to influence product enhancements

What is Required (Qualifications):

• A law degree, formal legal education, or substantial experience working with law firms or legal professionals
• Experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models
• Proven ability to understand customer-specific use cases and recommend tailored solutions
• Familiarity with legal technology or AI-driven platforms
• Strong interpersonal and communication skills to build trusted relationships

How to Stand Out (Preferred Qualifications):

• Experience working with large law firms
• A proactive, personable approach to problem-solving focused on measurable outcomes
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams

#LegalTech #CustomerSuccess #CareerGrowth #WorkLifeBalance #CommunityImpact

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About the company