Customer Success Manager, Global and Large Law

Thomson Reuters; Seattle (WA); Remote; USD 120,000 - 194,000; Full time

Job summary

An established industry player in legal technology solutions is seeking a dynamic professional to enhance customer success. This role offers the chance to work flexibly and make a real-world impact by supporting justice and transparency. You will collaborate with clients to tailor solutions to their unique challenges, ensuring they receive the utmost value from the services provided. With a focus on inclusion and work-life balance, this opportunity promises a comprehensive benefits package and a culture that prioritizes career growth and personal development. If you are passionate about customer success and thrive in a collaborative environment, this position is perfect for you.

Benefits

Flexible Vacation

Mental Health Days

Tuition Reimbursement

Career Development Programs

Qualifications

• A law degree or significant experience in large law firms is essential.
• Experience in Customer Success or Account Management is preferred.

Responsibilities

• Collaborate with customers to design tailored use cases.
• Ensure seamless integration of solutions into customer workflows.

Skills

Customer Success Management

Account Management

Interpersonal Skills

Communication Skills

Problem-Solving

Education

Law Degree

Formal Legal Education

Tools

SaaS Platforms

AI-Driven Platforms

Job description

Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $193,700
- Flexibility to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
- Opportunities for career development and skill enhancement through dedicated programs
- Globally recognized culture promoting inclusion, belonging, and work-life balance
- Make a real-world impact by supporting justice, truth, and transparency

What to Expect (Job Responsibilities):
- Collaborate with customers to design tailored use cases that address their specific business challenges
- Ensure seamless integration of solutions into customer workflows through training and support
- Engage regularly with customers to provide strategic guidance and build trusted relationships
- Identify opportunities for customer outcome optimization and address needs proactively
- Advocate for customer feedback to influence product enhancements and features

What is Required (Qualifications):
- A law degree, formal legal education, or substantial experience working with large law firms
- Experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based models
- Proven ability to understand and recommend tailored solutions for customer-specific use cases
- Strong interpersonal and communication skills with a customer-centric mindset
- Experience working cross-functionally with Sales, Product, Marketing, and Support teams

How to Stand Out (Preferred Qualifications):
- Familiarity with legal technology or AI-driven platforms
- A proactive and personable approach to problem-solving
- Experience in building trusted relationships as a strategic advisor

#LegalTech #CustomerSuccess #CareerGrowth #WorkLifeBalance #InclusionAndDiversity

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