Customer Success Manager

PepTalk; Washington (District of Columbia); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is looking for a passionate individual to join their Customer Success team. This role is pivotal in managing client relationships and ensuring they receive the tools and insights necessary for a safer work environment. You will guide clients through their journey, implementing change management strategies and collaborating with various internal teams. This dynamic position offers the chance to drive meaningful change in the construction industry while working in a flexible and supportive environment. If you thrive on building relationships and are eager to innovate, this opportunity is perfect for you.

Benefits

Competitive Salary

Benefits

Wellness Days

Remote Work Options

Unlimited Vacation

Career Development Opportunities

Diverse and Inclusive Team

Support for Ongoing Learning

Qualifications

• 2+ years of experience in customer success management.
• 3+ years in account management, client service, or related fields.

Responsibilities

• Manage client portfolio through onboarding and program delivery.
• Track KPIs and conduct business case analysis.

Skills

Customer Success Management

Relationship Building

Change Management

Project Management

Sales

Education

Bachelor's Degree

Tools

Rezoomo

Job description

Here’s the deal about us: PepTalk is committed to keeping people safe, engaged, and thriving on the job. We’re an industry-leading SaaS platform revolutionizing psychological health and safety in the construction industry. With tighter deadlines, high-stakes projects, and the need for top-tier safety, we help project teams stay safe and motivated. Through real-time data insights and impactful interventions, PepTalk empowers teams to address psychological risks, improve safety, and enhance project performance. As the work environment evolves rapidly and construction sites are at its forefront, we seek someone eager to drive meaningful change and elevate our customer success experience. Ready to join us? Let’s make a lasting impact together!

Here’s what our team needs: Our Customer Success team are the behind-the-scenes champions ensuring each PepTalk client receives the tools, insights, and support needed to create safer, more engaged worksites. In this role, you’ll manage your own client portfolio, guiding them through their journey with PepTalk to improve safety culture. As we grow quickly, each day offers new opportunities to shape our services. You’ll lead strategic projects across the company, applying a change-management mindset to help clients achieve their goals and realize PepTalk’s full value. Sound like your kind of challenge? Let’s make some noise together!

What does the role call for? We’re looking for someone results-oriented, with empathy and an understanding of business goals and client needs. You should have a genuine passion for improving the work environment. Your relationship-building skills inspire trust and confidence. You should be eager to innovate, improve workflows, and bring your experience or enthusiasm to a start-up environment. Ability to prioritize, manage schedules, and collaborate with teams like program, technology, marketing, and sales is essential. Comfort with travel, presenting, advising at C-suite level, and hosting client events is also important. You should exercise sound judgment in ambiguous situations. Above all, you should be excited about taking on a role where you can excel and grow in a dynamic start-up setting.

Qualifications:

• 2+ years’ experience in customer success management
• 3+ years in a relevant discipline such as account management, client service, sales, HR, learning & development, change management, or project management
• Experience in learning new technology
• Possession of a third-level degree or higher
• Full driver’s license
• Experience in the Construction Industry is beneficial
• Experience in a Health and Safety role is advantageous

What does the role involve?

• Managing a client portfolio through onboarding, change management, program delivery, stakeholder engagement, events, and reporting
• Tracking KPIs, conducting business case analysis, and reporting
• Building and maintaining relationships with key contacts, influencers, and C-suite sponsors
• Shaping client strategy and sharing feedback internally
• Collaborating with internal teams to tailor programs to client needs
• Traveling to client sites as needed
• Participating in team efforts for major client events and launches

Anything else…? We’re open-minded about your background or status. Age, nationality, or experience level doesn’t matter — we value great work and great people. If you’re human (or mostly human), you’re welcome here. This role may involve working with US and European clients, so flexible time zones or locations are fine.

What matters to us at PepTalk:

• We want good things for people — our customers, their families, and friends. We believe in the power of community and well-being.
• We believe change is possible and accessible.
• We enjoy having fun and making work engaging.
• We value honesty and straight talk in our communication.
• We aim to inspire and be inspired.
• We believe in human-to-human conversations, debates, and shared ideas, which lead to the best decisions.

The mothership has landed?

• If this sounds right for you, apply now!
• Use Rezoomo to submit your CV and cover letter. Feel free to include questions like work permit requirements or salary expectations.
• Personalize your cover letter — avoid generic applications. Research us, reflect on your fit, and tell us about yourself.

The perks:

• A competitive salary
• Benefits
• Wellness Days
• Remote work options and flexible environment
• Unlimited vacation
• Career development opportunities
• Work with a talented, diverse, inclusive team
• Support for ongoing learning and growth

To apply, we need:

• A CV
• A personalized cover letter from a person to a person, not a generic template